Front Of House - Boston Tea Party - Solihull, England
(2024-03)
- Cleaned, sanitised and organised restaurant, bar and front of house areas.
- Maintained clean, presentable and organised Front of House (FOH) by conducting deep cleans on tables, chairs, bars and floors after use and in line with cleaning schedules.
- Facilitated seamless communication between front of house and back of house teams, ensuring guest satisfaction.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers, answered initial questions and took drink orders.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
Dog Daycare Attendant - The Hamptons Boutique Pet Hotel - Hampton-In-Arden, England
(2021-07)
- I took care of up to 25 dogs alongside other employees.
- I assisted with handling, grooming, feeding and walking all of these dogs.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
