Ellen Gowling

I am a very honest, hardworking and environmentally-concious person, with a pleasant and friendly personality and I love working in and leading a team. I consider myself to be very motivated and thrive from having my own responsibility. I am a fast learner and am always ready to take on new challenges.

I am a strong believer that a job done poorly is a waste of time and I cannot stand to leave something half-finished. Much of my experience is in the field of hospitality, but I am confident in my ability to learn new skills and thrive in any new skill that I put my mind to.

Customer Service Executive, since 03/2023 Hybrid working, York/Manchester • Communicate with consumers across three platforms to assist them with their queries and/or complaints regarding our products.

• Liase with colleagues throughout the day to ensure ultimate customer satisfaction.
• Excellent communication skills, phone manner and email professionalism.
• Navigate the back-office of the company website to help consumers with technical issues and order queries.
• Assist consumers with troubleshooting technical coffee machine issues.
• Sales and up-selling techniques.
• Logging and reporting machine replacements.
• Communicating with third party companies to ensure effective management of customer complaints across all machines

A-Levels, 09/2011 to 05/2014 Queen Elizabeth Sixth Form College - Darlington Media Studies, Film Studies and Performing Arts