Elli Gkoritsa

Investigator | Police Constable & Response Officer | Safeguarding | Risk & Vulnerability | Psychology Graduate

Police Constable - Kent Police - Sittingbourne

(2022-02)

• Diffused potentially volatile situations by employing proven de escalation and conflict management techniques
• Attended emergencies quickly, remaining calm and professional under pressure
• Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
• Offered compassionate victim support for minimised distress and upset.
• Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy
• Produced comprehensive crime reports with attention to detail
• Prepared crime reports and case files, delivering documentation to Crown Prosecution Service (CPS)
• Acquired and served warrants for arrests, searches or other purposes
• Attend deaths sudden/ suspicious and carried out full investigations, maintaining good liaisons with the next of kin and family members
• Respond to incidents involving individuals experiencing mental health crises, ensuring the safety of all involved
• Facilitate early assessment of individuals with suspected mental health disorders at the police station and, when appropriate, divert them from custody to a hospital for further assessment or treatment.
• Safeguard vulnerable people with mental disorders while they are in police custody, including ensuring the presence of an Appropriate Adult during interviews and investigations.
• Use statutory powers (e.g., under the Mental Health Act) to remove individuals in immediate need of care from public places to a place of safety for assessment and treatment, and notify relevant authorities and relatives as required.
• Conduct risk assessments before assisting with planned mental health assessments to determine necessary resources and ensure safety
• Employ de-escalation techniques and crisis intervention skills to reduce the risk of harm and avoid unnecessary use of force.
• Collaborate with mental health professionals, social services, and community organizations to ensure appropriate support and follow-up for individuals in crisis
• Record and monitor all mental health-related incidents and interventions for accountability and quality assurance
• Participate in specialized training programs such as Crisis Intervention Team (CIT) or Crisis Response and Intervention Training (CRIT) to improve knowledge, attitudes, and skills in handling mental health crisis
• Respect the dignity and rights of individuals with mental health issues, treating them with care and minimizing stigma

Supervisor - Starbucks Coffee - Canterbury

(2021-06 - 2022-03)

• Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience

Barista - Micro Roastery Coffee Shop - Canterbury

(2020-08 - 2021-06)

• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products
• Give customers drink menus and answer their questions regarding ingredients
• Greet customers as they enter
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar area clean
• Maintain stock of clean mugs and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items

Trainee Manager - Taco Mazama - Glasgow

(2020-03 - 2020-06)

• Identifying teachable moments to share best practices with the team
• Seeing challenges as opportunities for continuous improvement to drive operational excellence
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift

Recruitment Consultant - Twenty Recruitment Group - London

(2019-04 - 2020-03)

• Discussing financial results with the team
• Listening to clients and understanding their precise requirements in terms of candidate skillset.
• Implementing searches using internal (database) and external (internet) methods.
• Conducting candidate interviews at application or registry stage.
• Working with internal teams to ensure paperwork, administration and invoicing are handled correctly.
• Actively searching for new candidates.
• Actively seeking to grow executive search company business by partnering new clients.
• Hitting sales targets in terms of fulfilled business (revenue).

Master's degree - MSc Psychology in Mental Health and Wellbeing - University of Wolverhampton (2025-01)

Postgraduate diploma - Policing - Anglian Ruskin University (2022-03 - 2024-01)

Bachelor's degree - Psychology - Canterbury Christ Church University (2016-09 - 2019-06)