Ellie Hardy

Calling site managers for updates on plots Using icare and dynamics software for customer communication logs Sending email check ins to customers

Customer Care Administrator - David Wilson Homes

(2024-02 - 2025-04)

• Calling site managers for updates on plots
• Using icare and dynamics software for customer communication logs
• Sending email check ins to customers
• Helping the team with their workload by taking on small tasks
• Working alongside customer care tradesmen to arranging schedules and appointments effectively and efficiently
• Calling customers to arrange appointments

Receptionist - Hyundai Guildford

(2022-11 - 2023-07)

• Answering calls and enquiries and dealing with client correspondence
• Ensuring sales and service team receive their messages and follow up in a timely manner
• Building rapport with clients and ensuring their customer journey is seamless and enjoyable
• Assisting with events and open days
• Data entry across many apps and platforms
• Producing posters and signs
• Supporting the service team with their workload
• Providing excellent customer service at all times

Retail Team Leader - Indigo Moon Holistics

(2021-06 - 2023-12)

• Providing exceptional customer service
• Stock replenishment and organization
• Unpacking and pricing deliveries
• Administrative duties
• Upselling and sales
• Housekeeping
• Handling money and cashing up
• Team Leader, Duty Manager and keyholder

GCSEs - George Abbot School (2020 - 2020)

A'Levels - Dance, English Language, Media Studies - Woking College (2022 - 2022)

BA (Hons) - Fashion Design - Winchester School of Art (2025)