Elliot Smith

A dedicated and experienced retail professional with over 9 years of expertise in customer service, team leadership, stock management, and store operations. Proven ability to lead teams, manage store activities, and drive sales while ensuring excellent customer satisfaction. Adaptable, dependable, and committed to delivering high-quality results under pressure. Seeking to leverage my skills in a challenging retail leadership position.

Store assistant - TJ MORRIS - Droitwich, Worcestershire

(2024-06)

• Kept shelves neat, clean and organised through visual merchandising.
• Assist with stock management and ensure efficient store operations.
• Operate tills and provide excellent customer service.
• Re-merchandise products and handle seasonal moves and changes.
• Engage with customers face-to-face, resolving inquiries and concerns.

Deputy manager - ONE BEYOND LIMITED - Dudley, West midlands

(2019-12 - 2024-06)

• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Responsible for cash handling and overseeing daily store operations.
• Managed opening/closing procedures and key holder duties.
• Took on fill/rebuild shifts and ensured accurate stock levels.
• Led large-scale store projects, including merchandising, aisle changes, and seasonal changeovers.
• Worked closely with the Area Manager to drive store performance and improve operational efficiency.
• Supervised overnight shifts and managed the team during peak hours.

Team leader - TJ MORRIS - Stourbridge, West midlands

(2014-11 - 2019-12)

• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Oversaw team operations and ensured smooth store functioning.
• Handled key holder responsibilities, cashing up, and store openings/closings.
• Managed fill/rebuild shifts and was actively involved in restocking and merchandising.
• Addressed customer inquiries, both complaints and compliments, ensuring a high level of service and satisfaction.

GCSES - Ridgewood high school (2009-09 - 2019-05)