Nursel Ozgun

A highly experienced and customer-focused retail professional with over 20 years of front-line sales experience. Proven track record of delivering exceptional customer service, driving sales performance, and maintaining outstanding store standards in busy retail environments. Adept at building rapport with customers, handling transactions accurately, supporting stock management, and mentoring new team members.

Known for a warm, professional manner and a consistent commitment to exceeding targets and creating a positive in-store experience. Fluent in English and Turkish, enabling effective communication with a diverse customer base.

Sales Assistant - Shoe Zone - Hounslow

(2002-01 - 2024-12)

• Delivered consistently high standards of customer service over a 22-year tenure, assisting customers with product selection, footwear advice, and ensuring a welcoming in-store experience.
• Operated tills and processed cash, card, and contactless transactions accurately, including handling exchanges, refunds, and resolving customer queries efficiently.
• Managed stock replenishment and rotation, ensuring shelves were fully stocked, well-presented, and products were correctly priced and displayed at all times.
• Maintained store cleanliness and visual merchandising standards, contributing to a consistently tidy and attractive retail environment.
• Supported the onboarding and training of new team members, sharing product knowledge and best practice to help them settle into their roles quickly.
• Collaborated with colleagues to meet and exceed monthly sales targets, contributing to a positive, high-performing team culture.
• Provided expert product knowledge on footwear and accessories, regularly upselling and cross-selling to maximise sales opportunities.

Sales Assistant - Ryman Stationery - Hammersmith

(1999-01 - 2002-12)

• Assisted customers with product enquiries and helped them identify the right stationery and office supplies for their needs.
• Maintained accurate stock levels through regular replenishment and ensured store presentation met company standards at all times.
• Worked collaboratively within the team to meet store sales objectives and deliver a consistently positive customer experience.

Nursery Assistant - Ladybird Day Nursery - Goldhawk Road

(1996-01 - 1999-12)

• Supervised children in a structured, safety-focused environment, demonstrating strong communication, patience, and responsibility.
• Supported daily routines including activities, mealtimes, and tidying — building excellent organisational and interpersonal skills.
• Maintained high hygiene standards and contributed to a safe, nurturing environment for children and staff.

Certificate in Child Care and Education (CCE) - Child Care and Education - West Thames College, Middlesex (1995-01 - 1996-12)

Early Childhood Education Coursework - Early Childhood Education - Hammersmith and West London College (1993-01 - 1994-12)

GCSEs - Maths and English - Fulham Cross School, West London (1987-01 - 1993-12)