Elliot Speirs
Customer Service Representative & Administrative Professional
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About
I’m a Motivated and reliable young professional with experience in customer service, administration and team support. Strong communication and organisational skills developed through a customer-facing internship and an ongoing administrative support role. Confident using Microsoft Office, Google Workspace and CRM systems, with a proactive approach to problem solving and supporting colleagues.
Keen to continue developing professional skills within a customer service, administrative or business environment.
Experience
Customer Service Representative (Summer Internship) at Cambium Group (2025-06 – 2025-09)
- Responded to customer enquiries via email, telephone and online channels in a professional and timely manner.
- Assisted customers with account queries, order updates and general support requests.
- Maintained accurate customer records and updated internal databases.
- Worked closely with colleagues across multiple departments to resolve customer issues efficiently.
- Supported the customer service team in monitoring customer satisfaction and feedback.
- Developed strong communication, problem-solving and relationship-building skills.
- Assisted with administrative tasks including data entry, reporting and document management.
Admin & Team Support Officer (Part Time Weekend Role) (2025-09 – Present)
- Managed incoming phone and email enquiries, ensuring prompt and professional responses.
- Coordinated bookings and maintained waiting lists to maximise service capacity.
- Maintained accurate records using Google Workspace and CRM databases.
- Produced reports and managed confidential information in line with data protection requirements.
- Assisted with stakeholder communications, newsletters and website updates.
- Supported the tracking and administration of service cases from initial enquiry through to completion.
- Provided administrative support to a remote team, helping to ensure smooth day-to-day operations.
- Demonstrated strong organisational skills, attention to detail and a flexible approach to workload management.
Education
GCSEs. Currently in college studying for a level 2 diploma
