Elliott Thomas

A motivated and personable customer service professional with experience in sales, client communication, social media marketing, and hospitality. Currently working as a Sales & Lettings Negotiator, where I manage customer enquiries, negotiate sales, create marketing content, and build strong client relationships in a fast-paced environment. Confident communicating with people both over the telephone and face-to-face, with excellent organisational skills and the ability to work independently.

Fluent in both English and Welsh and eager to bring my communication, sales, and customer service skills to a work-from-home Telephone Sales Representative role.

Sales & Lettings Negotiator - Padarn Property

(2024-01)

• Manage client relationships, property listings, and negotiations in a fast-paced environment
• Create and oversee content for five company social media accounts, increasing engagement and brand visibility
• Produce marketing materials including property descriptions, promotional posts, and visual content
• Develop transferable skills in client communication, organisation, and deadline driven work

Social media manager - Aberystwyth Car Enthusiasts Society

(2023-01 - 2024-01)

• Our most successful year to date with regards to interaction and joining members
• Developed and curated engaging content, including posts, photos, videos, and graphics
• Engaged with the followers and students who would contact the page for more information
• Collaborated with other societies to create cross-promotional opportunities

Bartender - The Bird in Hand and the Tafarn y Deri, Llanedi - Llanedi

(2019-01 - 2024-01)

• Worked part-time as a bartender while doing a Diploma and Degree at Aberystwyth to help finance my education
• Quickly and effectively resolved customer complaints and issues, demonstrating problem-solving abilities and maintaining customer satisfaction
• Promoted special offers (such as cocktail nights and quiz nights) and upsold products, contributing to increased sales and revenue for the establishment
• Enhanced verbal communication skills by clearly and effectively conveying information to customers and colleagues

Teaching assistant - Lon Las Primary School - Swansea

(2016-01 - 2019-01)

• Strong verbal and written communication skills, facilitating clear interactions with teachers, students, and parents
• Assisted in planning and preparing instructional materials, adapting resources to meet the diverse needs of students
• Provided one-to-one support to a special needs student for one year, tailoring teaching methods to meet their unique needs and ensure their academic progress
• Adapted to various classroom settings and teaching styles, demonstrating flexibility and the ability to adapt to new places

BA - Creative writing and film and television - Aberystwyth University (2021-01 - 2024-01)

Access to Higher Education Diploma - Humanities and Social Sciences - TyCoch College (2019-01 - 2021-01)

GCSEs - Ysgol Gyfun Cymraeg Bryn Tawe (2009-01 - 2015-01)