Counter Clerk
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Experienced in the tourism and veterinary industry, two very different sides of the career ladder but both driven by a passion for providing excellent customer service and approaching everything with a positive and can-do attitude. Extensive knowledge and transferable skills gained overtime in both fields. Self motivated, and hard working individual as well as a valued team player. Always looking to incorporate business values in everyday work tasks.
Counter Clerk - Post Office
(2025-08 - 2025-09)
Responsible for opening and closing the branch and managing operations independently when required, including secure handling of the main safe and coin safe. Delivered a wide range of customer services such as parcel processing (Evri and Amazon), cash deposits, paying in bills and cheques, and foreign currency exchange. Maintained accurate till balancing and ensured all transactions were processed efficiently while providing excellent customer service in a fast-paced environment.
Cruise Specialist - World Travel Holdings
(2024-03 - 2025-08)
Driving sales for individual and group bookings for Europe and Worldwide travel using various CRM (I sell) systems. Curating packages, altering flights, hotels and cruise elements to suit customer preferences. Handling cancellations and changes where applicable. Organisation of accessible rooms, airport assistance and dietary requirements. Liaising with suppliers and negotiating discounts to complete sales.
Cruise Specialist - Costco Travel UK
(2023-04 - 2024-03)
Guiding first time and experienced cruisers on their holidays. Managing bookings using internal and external systems (Travelbox, Cruising Power, Polar Online, Seaweb) for industry leading cruise lines such as Royal Caribbean, Norwegian and Celebrity. Tailoring ready made packages with pre and post hotel stays, adding excursions, upselling of staterooms and representing individual cruise brand incentives.
Pet Claims Assessor - Davies Group
(2022-04 - 2023-02)
Processing first notifications of loss and communicating with interest parties to compile all documentation. Assessing new and continuation claims in line with clients policy cover limits, complaint handling on settlement disputes and identification of potential fraudulent claims.
Pet Claims Assistant - Covea Insurance
(2020-01 - 2020-11)
Fist point of contact for customers to assist with registering claims, assisting them on how to obtain information required for flame assessors to process through to settlement. Identifying vulnerable customers, their additional needs and best ways to assist them.
Dog Walker - Pads and Paws - Kent
(2019-09 - 2022-01)
Social media management, dog walking, administration of first aid when required, creating enrichment to ensure mental and physical stimulation needs of dogs were met in a safe environment and reporting back to owners.
Veterinary Receptionist - Vets Now
(2018-08 - 2019-08)
Balancing accounts, issuing invoices and taking payments whilst prioritizing emergency and communicating with the medical team when urgent treatment is required. Remaining calm in busy periods as the face of the business during and caring for both humans and their pets.
GCSEs - Corelli College
Level 3 Diploma - Animal Management - Hadlow College
Level 2 Certified - Pet Sitting - Hadlow College
