Ellis Brown

I’m a results-driven Service Architect and Senior Manager with deep experience designing, selling, and transitioning global managed services for multinational clients. I specialise in taking complex service requirements and turning them into scalable, commercially viable solutions that work in the real world — across regions, cultures, and operating models.

Over the last decade, I’ve led global teams, secured multi-million-euro contracts, and designed ITIL-aligned service architectures that balance customer experience, operational efficiency, and profitability. I’m equally comfortable in front of senior stakeholders as I am working hands-on with delivery teams to make sure services land successfully.

What really motivates me is building services that last — services that teams can run confidently, customers genuinely value, and businesses can grow with.

Senior Manager – Global Services

Canon Europe Ltd | 2018 – Present

Lead global teams of Service Architects, Project Managers, and Client Service Managers delivering complex managed services across multiple regions

Designed and implemented standardised tools and processes across Canon regions, improving consistency and operational efficiency

Supported B2B growth by enabling stronger in-account decision-making and increasing customer share of wallet

Secured multiple multi-million-euro tenders each year through strategic service design and strong commercial positioning

Developed a global pricing model for RFPs, improving competitiveness and margin control

Directed end-to-end service design and transition for key international enterprise accounts

Global Service Architect

Canon Europe Ltd | 2015 – 2018

Designed scalable Managed Print Services and global service desk solutions for multinational clients

Delivered bid presentations and technical strategies that secured major global contracts

Negotiated and transitioned a £36m global contract into successful live operations

Secured a £5m+ contract for a centralised EMEA Service Desk

Built cost models for enterprise 2nd and 3rd line support, improving efficiency and profitability

Acted as a subject matter expert supporting EMEA operations and service desk teams

Service Architect

Canon (UK) Ltd | 2012 – 2015

Designed ITIL-based service architectures integrating client processes with Canon systems

Delivered managed services for NHS and pharmaceutical clients with strong governance and compliance requirements

Negotiated and delivered a £6.5m global contract with profitable outcomes

Secured a £1m+ international framework agreement with a global banking client

Introduced service discovery tools and formal handover processes, improving onboarding and transition quality

ITIL 4 certified A Levels:

Electronics • Physics • Pure & Applied Mathematics