Global Service Architect & Senior Manager
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I’m a results-driven Service Architect and Senior Manager with deep experience designing, selling, and transitioning global managed services for multinational clients. I specialise in taking complex service requirements and turning them into scalable, commercially viable solutions that work in the real world — across regions, cultures, and operating models.
Over the last decade, I’ve led global teams, secured multi-million-euro contracts, and designed ITIL-aligned service architectures that balance customer experience, operational efficiency, and profitability. I’m equally comfortable in front of senior stakeholders as I am working hands-on with delivery teams to make sure services land successfully.
What really motivates me is building services that last — services that teams can run confidently, customers genuinely value, and businesses can grow with.
Lead global teams of Service Architects, Project Managers, and Client Service Managers delivering complex managed services across multiple regions
Designed and implemented standardised tools and processes across Canon regions, improving consistency and operational efficiency
Supported B2B growth by enabling stronger in-account decision-making and increasing customer share of wallet
Secured multiple multi-million-euro tenders each year through strategic service design and strong commercial positioning
Developed a global pricing model for RFPs, improving competitiveness and margin control
Directed end-to-end service design and transition for key international enterprise accounts
Designed scalable Managed Print Services and global service desk solutions for multinational clients
Delivered bid presentations and technical strategies that secured major global contracts
Negotiated and transitioned a £36m global contract into successful live operations
Secured a £5m+ contract for a centralised EMEA Service Desk
Built cost models for enterprise 2nd and 3rd line support, improving efficiency and profitability
Acted as a subject matter expert supporting EMEA operations and service desk teams
Designed ITIL-based service architectures integrating client processes with Canon systems
Delivered managed services for NHS and pharmaceutical clients with strong governance and compliance requirements
Negotiated and delivered a £6.5m global contract with profitable outcomes
Secured a £1m+ international framework agreement with a global banking client
Introduced service discovery tools and formal handover processes, improving onboarding and transition quality
ITIL 4 certified A Levels:
Electronics • Physics • Pure & Applied Mathematics
