IT Service Delivery Manager/Architect
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IT Service management using ITIL and various Agile/Scrum Master service options
Accomplished IT Manager with over 20 years of experience, specialised in developing strategic global processes and service delivery models. Expertise in defining SLAs and OLAs, optimising operational workflows and fostering strong relationships with stakeholders, suppliers and managed service providers. Skilled at identifying and mitigating risks impacting service delivery.
A proven leader who adopts a solution-focused, mentoring approach. Experienced in managing international teams of up to 35 staff, both directly and through virtual support models. An articulate communicator with the ability to present complex information clearly and effectively.
Attended Sale Boys Grammar school before starting a Mechanical Engineering apprenticeship before moving into IT services.
