Eloise Neale

Detail oriented and creative professional pursuing a Master's Degree in Publishing from University College London, looking to gain practical experience within the publishing and bookselling industry. My love for books has drawn me to this position, along with my respect for bookstores and booksellers. With my background in customer service and administration, I bring to your store the organisational and interpersonal skills required to deliver high-quality support within a fast-paced setting.

I combine strong editorial judgement, writing expertise, and organisational skills with hands-on proficiency in administration, research, and customer engagement. Adept at editing, proofreading, reviewing content, and producing high-quality writing. Committed to maintaining clear communication, accuracy, and the art of crafting engaging stories.

Checkout Supervisor Assistant - Waitrose & Partners - Reading, England

(2018-11 - 2024-01)

• Prioritised the needs of customers, focusing on delivering first-class service through achieving company standards and Partner interactions.
• Support Partners to undertake necessary due diligence and comply with Branch Operating Procedures.
• Ensured clarity, tone, and consistency in written correspondence and customer-facing materials.
• Demonstrated strong leadership skills, time-management, and attention to detail under tight deadlines.
• Collaborated with managers to support the implementation of change and the understanding of branch objectives and performance.
• Completed tasks in multiple areas accurately and efficiently.
• Streamlined stock replenishment processes, leading to substantial improvements in shelf availability and customer experience.
• Monitored compliance with health and safety protocols, minimising potential risks and supporting a secure working environment.
• Provided ongoing coaching to junior staff, fostering skills development and promoting a positive team culture.

Checkout Supervisor Assistant - Waitrose & Partners - Reading, England

(2025-05)

English Teacher - Jinju Mirae Injae Center - Jinju, South Korea

(2024-03 - 2025-03)

• Developed and delivered engaging lessons focused on reading, writing, and language comprehension.
• Created and edited workbooks to complement reading materials.
• Designed original education materials - including presentations and lesson plans - tailored to student needs.
• Collaborated with colleagues to design programmes for holiday activities and events.
• Maintained accurate records of student attendance and achievements, ensuring consistency across all written content.
• Strengthened cross-cultural communication and adaptability through multilingual collaboration.
• Created marketing materials to advertise programmes and events.

Visitor Welcome Volunteer - The Reading Museum - Reading, England

(2025-06)

• Ensured the highest standards of customer care to provide an excellent experience for visitors.
• Engaged with visitors to communicate historical and cultural information clearly and professionally.
• Helped plan, set up, and deliver events and activity sessions.

MA - Publishing - University College London (2025-09 - 2027-09)

BA - History - University College London (2020-09 - 2023-09)

A-Levels - The Henley College (2020-09 - 2023-09)