Elysee Kasangu

I’m industrious, motivated and highly productive. I am a strong communicator and supportive collaborator and my problem solving capabilities mean I will always take ownership of difficult challenges whenever they occur.

Sales representative 

• Represented Great Ormond Street Children’s Hospital in a public-facing role.
• Engaging with members of the public to raise awareness and secure ongoing donor support.
• Delivered persuasive and heartfelt pitches in residential areas, consistently meeting and often exceeding daily fundraising targets.
• Built immediate trust and rapport with a wide range of people.
• Developed strong interpersonal and emotional intelligence skills.
• Demonstrated resilience, adaptability, and professionalism in high- rejection environments.
• Worked independently as part of a team.
• Maintained accurate records of donor information and handled sensitive data with discretion and attention to detail.

sales and marketing 

• As a door-to-door sales representative, one of my primary responsibilities involved collecting and handling sensitive information from potential clients, such as their address, bank account details and full name and storing it safely to prevent unauthorised access or exposure.
• Managed records and detailed information of potential customers, including their contact details, preferences, and purchasing behaviour, ensuring accurate data entry were accurate and customer records up to date for future follow-ups.
• At the conclusion of each field day, I initiated team debriefing where each member shared two successes and two areas for improvement. This allowed us to address issues promptly upon returning to the office, ensuring continuous improvement.
• Enduring adverse weather conditions, including heavy rain, and freezing temperatures while facing sales challenges until late hours was not uncommon. Amidst such circumstances, I remained resolute, sustaining a positive outlook and unwavering focus on the task at hand. Persistence paid off, as evidenced by securing two sales before the day’s end.

• As a brand ambassador, it was my responsibility to ensure that I had adequate inventory both on the shop floor and in the warehouse. I had to fill out a stock report at the end of each shift, detailing the amount of stock I had at the bank and in front, so that more could be ordered if necessary. Accurate stock counts were crucial.
• Proactively addressed any potential difficulties or roadblocks before they took place. Showed creativity and adaptability in responding to questions or concerns from customers and in addressing unforeseen circumstances. Taking the initiative to find solutions as seen by my dedication to offering excellent customer service.
• As it was my first experience serving as an in-store brand ambassador, I didn't know what to do and thought someone would walk me through it. I asked the store employees for assistance as I didn't know what to do, and they answered all my questions and gave me confidence.
• Applied the knowledge gained from the training sessions to my daily interactions with customers and colleagues.

• Training and Skill Enhancement: Participated in ongoing training sessions to stay updated on service standards, menu changes, and restaurant policies. Seeked opportunities for personal and professional growth to improve service quality.
• Ensured the dining area was clean, well-organised, and presentable at all times. This included setting up tables with appropriate utensils, glassware, and napkins, and performing regular spot checks to maintain a neat environment.
• Accurately took customer orders, providing detailed menu explanations, recommendations, and catering to dietary preferences or restrictions. Efficiently communicated these orders to the kitchen and bar staff.
• Warmly welcomed customers upon arrival and guided them to their reserved or available tables, ensuring their comfort and addressing any immediate needs.

Business

BTEC Level 3 extended diploma