Em Richards

Administration and data-focused professional with experience managing high-volume records, coordinating operational workflows, maintaining databases and supporting customers, teams and senior leaders. Handles detailed information accurately, prioritises competing tasks and improves processes to reduce errors and speed up delivery. Advanced ECDL qualified, with experience spanning learning systems, eCommerce, order processing, reporting, inventory and document production.

Co-Founder - Silly Onion Ltd - United Kingdom

(2023-08)

• Manage product, stock and inventory information across Shopify and supporting business records.
• Maintain accurate product listings, pricing data and operational information for online and event sales.
• Coordinate order, event and customer administration alongside day-to-day business operations.
• Review analytics and business data to support stock, sales and operational decisions.

Consultant, Brand & Marketing Management / CV & Career Specialist - Wildcat Careers Ltd - United Kingdom

(2022-01)

• Produce, edit and quality-check high volumes of detailed client documents, maintaining accuracy and consistency.
• Administer social media channels, content calendars and recurring publishing schedules across LinkedIn, Facebook and Google Business.
• Schedule and upload approved social, blog, newsletter and campaign content, maintaining accurate copy, links, assets and publication dates.
• Track content activity and engagement data, maintain digital records and coordinate candidate-focused administration across recruitment and career services.

Professional CV & Career Product Writer / Copywriter - Various, including PurpleCV - United Kingdom

(2016-01)

• Created and optimised 8,000+ career documents and LinkedIn profiles for clients across multiple sectors.
• Process complex client information accurately, converting detailed employment and education records into structured documents.
• Manage multiple concurrent assignments, deadlines, revisions and client requirements.
• Adapt documents for UK, European, GCC and other international markets while maintaining format and data accuracy.

Centre Coordinator & Assessor - NEETCareers - Cornwall

(2013-04 - 2017-01)

• Maintained learner, qualification and assessment records across Business Administration, IT, Customer Service and Team Leading programmes.
• Coordinated assessment activity, learner progress and quality requirements within a growing training provider.
• Managed quality processes and supported centre accreditation.
• Prepared funding bids, partnership documentation and management information.

Administration Manager - Ekode Group - Penzance, Cornwall

(2011-11 - 2012-12)

• Administered a learning management system supporting 2,000+ active learners across the UK.
• Coordinated progress, completion and certification records for 2,500+ learners.
• Liaised with 100+ assessors and business partners to maintain current, accurate learner data.
• Managed qualification portfolio production and nationwide distribution.
• Prepared performance reporting for the MD and Directorate team and improved administrative workflows.

Team Leader, IT / Logistics / Admin / eCommerce / Orders - Netpack Fulfilment Limited - Cornwall

(2008-07 - 2011-05)

• Led a 10-person team processing 1,000+ eCommerce orders per day.
• Built an order management system that improved payment coding, processing speed and accuracy.
• Designed databases to track priorities, client codes, products and pricing.
• Managed large-scale mail merges and campaigns covering 9,000+ customer records.
• Produced operational information for the MD and resolved process issues affecting delivery.

Volunteer Staff - RAOB Institute Penzance

(2014 - 2024)

• Administered the club's social media and digital presence alongside print and brand materials.
• Supported business administration and HR systems, maintaining practical processes for day-to-day operations.
• Coordinated licensing applications, compliance administration, fundraising events and member communications.
• Organised events and community activities, supporting members, volunteers and wider club operations.

Committee Secretary - Alverton Residents Association

(2007 - 2008)

• Recorded meeting activity, maintained committee administration and kept residents informed.
• Coordinated volunteers, communications and follow-up actions across neighbourhood activities.
• Channelled residents' concerns to relevant contacts and supported organised, productive committee meetings.

Level 3 Certificate in Assessing Vocational Achievement - Pearson Work-Based Learning

Level 2 NVQ & Technical Certificate in Customer Service - Edexcel Work-Based Learning

Advanced ECDL - Truro & Penwith College

Equality & Diversity - Truro & Penwith College