Key Holder - Champion-Ellesmere Port - Ellesmere Port
(2026-01)
- Responsible for opening and closing the store.
- Stock replenishment.
- Dealing with customer queries.
- Training new staff members.
- Scanning in delivery's.
- Working towards kpi's.
- Assisting the store manager with the day to day running of the store.
- Cash handling.
- Assisting with visual merchandising.
Catering Assistant - Kay's Kitchen-Ellesmere Port - Ellesmere Port
(2024-10 - 2026-01)
- Opening and closing the cafe
- Preparing and date labelling fresh food for the day
- Taking customer orders
- Cooking customers orders
- Stock replenishment
- Temperature checking food throughout the day
- Maintaining the highest level of cleanliness
- Cashing up at the end of every shift
- Filling out temperature books
- Ordering stock
Supervisor - Mamas & Papas-Ellesmere Port - Ellesmere Port
(2023-01 - 2024-07)
- Day to day running of the store
- Checking in deliveries
- Assisting customers with choices
- Working towards targets
- Personal shops
- Training sales advisors
- Ensuring standards are perfect
- Cashing up and banking
- Dealing with customer enquiries via phone and email
Receptionist - Precious glimps-Ellesmere Port, Cheshire - Ellesmere Port, Cheshire
(2020-06 - 2020-12)
- Booking clients in via the online system
- Taking appointments via telephone and social media
- Building packages tailored to customers specific needs
- Cash handling
- Data
- Input customer information
- Maintained office records
Senior Sales - EE
(2017-06 - 2020-07)
- Managing the team on a day to day basis
- Key-holder duties ie opening and closing the store
- Data processing and protection ie ensuring contracts and customer details were filed away immediately and securely
- Full admin tasks ie ordering stock twice a week, inputting all sales into spreadsheets, stock transfers done between all stores via email, banking done at the end of every day.
- Being a key member of the team to ensure all targets and kpi's are met daily weekly and monthly
- High levels of customer service at all times ensuring the customer had a warm welcome and a experience second to none bringing repeat business in future
- Dealing with sensitive business contracts resulting in multiple sales
- Established and maintained relationships with clients
- Identified sales opportunities and acted on leads
Sales Advisor - Michael Kors
(2016-03 - 2017-06)
- Working towards kpi's daily weekly and monthly
- Cash handling
- Very high levels of customer service at all times due to being a luxury high end brand
- Stock control
- Building and maintaining relationships with clients to ensure future business
- High standard housekeeping
- Assisting customers with purchases of a high value
- Reporting to senior staff
- Gift wrapping service to the highest standard
Front Desk - Mecure Hotel
(2015-07 - 2016-12)
Booking customers through telephone and the online booking system
- Answering queries through telephone and online
- Using an online system to ensure no double bookings
- Cash handling
