Emily Ainger

I am a University graduate with a strong attention to detail and problem solver attitude, who thrives off working individually, in a team environment, and responds well to challenging situations.

Underwriting Service Specialist - Zurich Insurance UK - Whiteley, Fareham

(2022-01)

• Continuous improvement of processes.
• Clearing large value premium.
• Communication with internal and external stakeholders ensuring customers needs are being fulfilled within service level agreements.
• Regular review and tracking of KPI's.
• Credit controlling claims invoices and seeking reimbursement of aged debt.
• Proactive and supportive team member.

Service Co-ordinator - Comserv - Havant

(2021-01 - 2022-12)

• Overseeing works within properties and meeting completion deadlines.
• Managing timescales and costs to prevent budgets exceeding.
• Updating and maintaining databases with accurate data.
• Transferring and simplifying estimation scopes.

Reference Account Handler - FCC Paragon - Cosham

(2020-01 - 2021-12)

• Verbal and written references on prospective tenants and guarantors.
• Working under pressure in a fast-paced environment.
• Assessing documentation and identifying format inconsistencies and tampering.
• De-escalating and handling challenging phone calls.
• Meeting tight deadlines (1 hour, 24 hour, 48 hour)

BSc (Hons) - Criminology with Psychology - University of Portsmouth (2016-01 - 2019-12)

A Level, GCSE - Langley Park School for Girls (2011-01 - 2015-12)