Emily Craig

A confident professional with strong experience demonstrating exceptional communication and relationship building within a customer focused environment. Dedication to delivering a high standard of work through problem solving and situational adaptability.

Office manager - Williamson brothers Garage

(2024-08)

As an Office Manager at a busy mechanical garage, I managed day-to-day administrative operations, ensuring effective communication between customers, technicians and suppliers. My responsibilities included scheduling appointments, managing inventory, handling customer enquiries, preparing invoices and maintaining financial records. I also oversee and support a colleague, helping to coordinate workloads and ensure administrative tasks are completed efficiently.

Working independently in a fast-paced environment, I prioritise tasks effectively and manage my workload to ensure the smooth running of the business.

Hotel Concierge - Innkeepers Lodge

(2023-05 - 2024-08)

Working initially in the housekeeping team and then moving on to the concierge within a small hotel.

• Manage guest reservations, assist guests with general enquiries, handle guest payments
• Complete admin tasks such as filing and updating guest registrations
• Lead and delegate tasks to the housekeeping team and complete post housekeeping room inspections
• Take care of the hotel's general cleanliness, providing safe and sanitary amenities to guests
• Report any hazards to concierge and upkeep of the maintenance, sanitation and aesthetic of the rooms

Clinical support apprentice - NHS

(2022-07 - 2022-12)

Working in an elderly psychiatric assessment ward.

• Personal care through hygiene and daily activities
• Support the patient's emotional wellbeing, encouraging independence
• Provide structure to the day, managing complex behaviors
• Support other wards on the unit when needed
• Collaborate with a team of mental health professionals to support patient recovery

Covid-19 operative - Mitie

(2021-05 - 2022-05)

Working as part of a team to provide assistance to the public whilst testing.

• Give help and guidance on registration processes
• Oversee the adherence to social distancing, sanitation of the center, compliance to PPE
• Prepare test kits, distribution of at home kits
• Maintain knowledge and understanding of up to date regulations

Delivery driver - Final Mile services

(2020-11 - 2021-05)

Working with Hermes delivery company.

• Use the Online system to scan in and receive parcels
• Prioritize route for delivery with key time management skills
• Make solo deliveries and build customer relations on familiar routes
• Manage complaints effectively and apply knowledge about procedures
• Take responsibility for the parcels and ensure they arrive with the customer as ordered

Customer service representative - Aegon

(2019-11 - 2020-11)

Working in the Customer service call center.

• Answer inbound calls to clients and financial advisers to discuss their pension plans
• Take the Client through the security process and ensure the correct criteria was met for authorisation
• Be knowledgeable about the products and answer any query a client may have
• Work with other departments in the company who offer different products or services
• Reroute clients to the correct line to deal with their needs
• Use the computer systems to update client details, follow scripting put in place for legal obligations
• Keep on track of targets to be met each period

Customer assistant - Arcadia

(2017-11 - 2019-11)

Working in a well known retail store.

• Adhere to brand standards, upkeep of the shop floor
• Handle complaints management
• Be knowledgeable about the brand and products
• Handle payment transactions at point of sale
• Restock and stock checks
• Work across brand stores to acquire customer stock and merchandising

HNC - Hospitality and tourism - Edinburgh college

Advanced higher, Higher and National 5 qualifications - Maths and English - Dalkeith High school