Emily Smith

I'm a friendly, hardworking individual who thrives on new challenges and loves learning new skills—especially when it means helping others grow. I work well both as part of a team and independently, and I always give 100% to any task I'm given. I'm responsible, ambitious, and quick to pick things up from those around me.

I've built a career rooted in care, communication, and connection—with people of all ages, backgrounds, and needs. Whether supporting children with complex health conditions or comforting adults through mental health challenges, I bring empathy, adaptability, and a calm, confident presence. My experience spans community care, hospitality, advocacy, and education—all of which have shaped me into someone who listens deeply, acts quickly, and builds trust from the start.

Complex Community Carer at Alcedo Care Company

• Delivered tailored support to service users with Autism, MS, mental health needs, sensory impairments, and PEG medication.
• Worked with children, elderly clients, and families—building rapport, managing medication, and providing personal care.
• Supported three core clients with high and complex needs: A six-year-old girl who was non-verbal, blind, and immobile—provided consistent care for three years, building trust and routine.
• A nineteen-year-old boy with severe ADHD and autism—managed challenging behaviours with calm, structured outings and clear boundaries.
• A twenty-one-year-old woman who was non-verbal, immobile, and prone to seizures—handled PEG feeds and medication during night visits.
• Learned to adapt communication styles for non-verbal, deaf, blind, and neurodivergent individuals.
• Gained resilience and flexibility in unpredictable environments, always putting dignity and safety first.

Reception & Events Assistant at Holiday Inn Lancaster

• Welcomed guests with warmth and professionalism, handling check-ins, calls, and emails.
• Supported large-scale events (weddings, conferences) with bar service and guest care.
• Strengthened multitasking, time management, and clear communication under pressure

Mental Health Support Worker at Thornton Lodge Residential Home

• Supported residents with a range of mental health needs, encouraging independence and confidence.
• Completed extensive training: moving & handling, oral hygiene, documentation, fire safety, PPE, and more.
• Provided emotional support during the COVID pandemic, ensuring residents felt safe and heard.

Complex Care Assistant at Whitelow House Nursing Home

• Delivered personal care and support to residents with sensory impairments and communication challenges.
• Developed strong interpersonal skills, learning to connect with people from the first meeting.
• Built confidence in managing unpredictable situations with calm and compassion.

Volunteer Support Worker at Paladin Stalking Advocacy

• Helped older professionals connect safely with young people seeking help around stalking.
• Gained insight into safeguarding, justice systems, and trauma-informed communication.
• Learned how to listen without judgment and respond with clarity and care.

Care Support (Additional Experience & Volunteering) at Thorns Residential Care Home

Supported elderly residents through games, conversation, and food prep—building foundational care skills.

Volunteer at Wolfwood Animal Rescue

Cared for dogs and cleaned facilities—developed responsibility, empathy, and a nurturing instinct.

Crew Member at McDonald's (HBN Restaurants)

Crew member focused on customer service, food hygiene, and teamwork in a fast-paced setting.

Diploma in Public Services – Lancaster and Morecambe College (2018-01 – 2020-12)

GCSE in General Education (Including English, Maths and Science) – Morecambe Community High School (2013-01 – 2018-12)

Level 1 in Volunteering Teaching Assistant (2025-01 – 2025-12)