Emma Chapman

Carbon Laminator/Driver/Warehouseperson with expertise in crafting high quality carbon components for use in high end automotive applications. Excelled in managing logistics, ensuring safe and timely delivery of vehicle parts whilst promoting efficiency in operations. Strong background in customer service, leveraging mechanical knowledge to enhance client satisfaction and streamline processes.

Passionate about applying technical skills in a dynamic environment, committed to delivering excellence in every aspect of work. Confident and safe driver with over 35 years of accident free experience. Warehouse operative experienced in stock management and order processing.

Extremely successful career in automotive sales, customer service, vehicle workshop management and other areas of car and motorcycle dealerships.

Delivery Driver - Flexible People Agency

Managed safe and legal collection and delivery of goods, mail and vehicles of all sizes for Royal Mail, Toomeys and Steer Bodyshops, organised payments and delivery document completion. Maintained professional attitude at all times, giving attention to customer care and service

Driver/Carbon Laminator/Warehouseperson - TECNIQ

(2023-08 - 2025-10)

Managed collection and delivery of high value vehicle parts and materials across the UK, driving 3.5 ton van. Carried out loading/unloading by handball and forklift, conducted mileage and vehicle maintenance checks. Maintained stock levels in warehouse, ensuring organisation and cleanliness, picked and prepared orders.

Promoted to Carbon Laminator after one year, crafting carbon fibre parts to perfection using complex moulds and vacuum bagging techniques, giving rise to a keen eye for detail to meet very high standards of customers including Aston Martin, AMG, Gordon Murray, McLaren

Sales/Customer Service - Safesite Facilities

(2022-01 - 2023-08)

Managed customer requirements through phone, email and live chat. Advised on and source appropriate construction site products for clients. Co-ordinated delivery and collection of sold and hired products. Generated quotes and invoices for both. Calculated required product quantities from site plans. Facilitated customer payments efficiently.

• Responded promptly to customer enquiries, ensuring correct qualification, enhancing satisfaction.
• Streamlined delivery processes, improving operational efficiency
• Created accurate and competitive quotes, leading to higher conversion rates.
• Organised payment processes and chased outstanding invoices, ensuring timely transactions

Customer Service Rep - BMS Salvage

(2021-01 - 2021-12)

Managed customer enquiries via phone and email regarding vehicle collection bookings. Assisted customers in completing legal vehicle documentation accurately. Authorised payments post vehicle checks and addressed complaints and failed collections efficiently. Temporary contract role.

Automotive Service Advisor - Chandlers BMW

(2019-10 - 2020-09)

Managed customer enquiries and efficient loading of workshop diary. Provided expert advice to clients, assisted with vehicle maintenance scheduling and repair. Collaborated with technicians to resolve vehicle breakdowns and service issues efficiently and profitably. Maintained service records and documentation. Assisted with processing warranties and upsold service plans.

• Achieved high customer retention rates through exceptional service
• Streamlined scheduling processes, reducing wait times for clients
• Educated customers on vehicle care, enhancing customer understanding
• Assisting Parts Department with stock, picking parts and invoicing

Property Consultant - Cooper Adams

(2017-12 - 2019-09)

Facilitated property transactions by registering applicants and guiding them through buying/selling processes. Managed daily schedules for follow up calls and appointments. Conducted property viewings and negotiate offers, preparing necessary legal documentation.

Oversee sales monitoring from offer to completion, ensuring speed, compliance and accuracy. Captured property images, create floorplans and develop sales brochures and ads. Carried out property valuations, list properties for sale and canvass for new business opportunities.

Coordinated maintenance for rental properties, registered applicants, dealt with all necessary application paperwork and addressed all office enquiries.

• Registered applicants, streamlining property buying and selling processes
• Negotiated offers, achieving 99% of listed price
• Conducted accurate property valuations to gain listings
• Organized maintenance for rental properties, ensuring good tenant and landlord relations

Senior Service Advisor - Chandlers BMW Motorrad

(2016-04 - 2017-11)

Oversaw motorcycle service department targets and customer satisfaction. Handled complaints and responded to enquiries professionally. Optimised workshop schedule for maximum service efficiency and timely job card preparation. Managed parts ordering. Lead service and workshop team.

• Enhanced service workflow through effective communication with customers and workshop staff
• Processed manufacturer warranty claims accurately and efficiently
• Increased revenue by upselling parts and labour in the workshop
• Supported Sales department during peak times to ensure customer engagement

Service Advisor - Portfield Mazda

(2015-04 - 2016-04)

Processed manufacture warranty claims efficiently.

• Facilitated customer service interactions, resolving enquiries and concerns
• Collaborated with service technicians to ensure timely repairs
• Maintained accurate records of warranty claims and service history

Senior Service Advisor/Receptionist - Westco BMW Australia

(2009-01 - 2015-03)

• Awarded Top Service Advisor for customer care Australia wide 2009 and third in 2010

Car Sales and Finance Exec - City Nissan

(2002-07 - 2008-10)

Utilised Nissan's Route to a Sale technique for selling new and used cars to retail, commercial and Motability customers. Assessed customer budgets to facilitate vehicle purchases, warranties, insurance and aftermarket products using finance packages. Executed all sales administration tasks, including vehicle ordering, registering, taxing and invoice generation. Maintained showroom and forecourt standards, performed valuations on part exchange vehicles.

• Developed commercial training techniques and trained staff on selling commercial vehicles, increasing sales by 100%
• Achieved set monthly sales targets consistently
• Streamlined sales admin processes for improved efficiency
• Enhanced customer experience through consistently high level of customer service, gaining high level of new business and customer retention.

Sales Assistant - Alf's Motorcycles

(2001-06 - 2002-07)

Assisted customers with the purchase of parts for their motorcycle or their safety equipment for riding by giving advice on fit, performance and pricing of their clothing. Arranged finance for their purchases, matching their budget. Assisted with motorcycle sales department at peak times and assisted with cleanliness of machines and showroom.

• Enhanced customer experience through high level of service, gaining new business and achieving high level of customer retention.
• Generated profit for business by consistently achieving high level of profitable sales

Multidrop Driver/Warehouse - ABS Electrical

(2000-01 - 2001-06)

Handled customer enquiries via phone and in-person at sales counter, promoting electrical equipment. Assisted in warehouse duties and logistics. Delivered products to customers, ensuring timely service. Conducted vehicle checks to maintain roadworthiness and cleanliness

• Enhanced customer satisfaction through effective communication
• Supported warehouse efficiency by managing inventory and stock, picking orders
• Ensured delivery accuracy and timeliness to enhance service quality

Merrchandiser/Driver - Total Concept Paints

(1995-09 - 1999-12)

Managed relationships with autobody repair shops to replenish automotive refinishing stock. Drove sales through monthly promotions and handled customers' orders efficiently. Matched customers' panel specifications to paint samples and mixed and tinted paint by hand and naked eye accordingly

• Strengthened B2B connections, enhancing stock replenishment
• Increased sales by promoting monthly offers
• Ensured accurate paint mixing to meet clients' needs

Data Clerk - Sussex Police Authority

Compiled and record police reports in computer database for court and government statistics. Liased with police officers across all grades to ensure data accuracy and compliance. Maintained organised records