Learning Support Assistant - The Disraeli School
(2022-11)
- To aid the teacher with all lesson preparation.
- To assist the children with learning.
- To help the children with any personal care/toileting that they may need.
- Completing all mandatory training including safeguarding, county lines, FGM etc all required to work with children.
- Teaching the lesson when the class teacher is unavailable.
- Teaching phonics, reading and maths to groups of children for intervention.
- Working with SEN children and challenging behaviour.
Works Coordinator - PROPERTYSERVE UK
(2018-03 - 2022-08)
- To take incoming calls from clients and suppliers within SLA.
- To log new works orders with key suppliers, verbally and via Propertyserve bespoke web-based system alongside any additional 3rd party client programmes.
- Investigating and responding to emails that come into the designated Propertyserve email accounts to ensure KPI's are met, and all parties are updated.
- Managing emergency reactive jobs that are logged daily to ensure SLA's are met and all parties are updated.
- Chasing open jobs and quotes to completion where possible.
- To have a good working knowledge of each client group and their specific needs
Shift Supervisor - The George and Dragon Hotel
(2016-01 - 2018-03)
- Organising the staff and giving them an area to cover
- Getting the Bar and Restaurant ready for service
- Liaising with the chefs in case of any issues and relaying these back to the team
- Dealing with the incoming emails
- Booking parties and events with customers
- Taking bookings for the Hotel, checking guests in and taking payment
- At the end of the shift cashing all of the tills up and placing money in the safe.
Helpdesk Advisor - Costa Express, Head Office
(2012-09 - 2013-04)
- Answering inbound calls within 5 seconds
- Resolving technical issues over the phone with the customer (regarding problems with the machines not working on site)
- If unable to fix machine with instructions over the phone then arrange for the closest engineer to make a visit, which included map reading on the screen then contacting the relevant van
- Hitting daily team targets
- Attending monthly 'out of hours' meetings
- Remote controlling the machines from computers in the office
- Dialling into the machine from the office to update the logos and graphics on the screens for events ie. Christmas Graphics.
Customer Development Specialist - SECURICARE
(2008-10 - 2012-09)
- Dealing with new and existing customers over the phone on a daily basis to arrange order and delivery of their medical supplies
- Building a relationship with the customers, ensuring they are happy and continue using the service
- Working to meet daily individual and daily targets, including sales/conversions by up-selling new products
- Dealing with customer/patient queries and issues
- Liaising with GPs and nurses to give the patient customer the best possible care and service
- General administration
- Meet daily call targets
- Meet deadlines for reports
- Training new starters
- Catheter Champion - I took care of all of the training for everyone in the office regarding catheters
Healthcare Assistant - High Wycombe Hospital
(2006 - 2008)
- Administer general help to the doctors and nurses on the ward.
- Help patients with personal care ie washing, dressing, eating etc.
- General administration, patient record updates etc.
Sales Assistant - John Lewis
(2001 - 2006)
- Advising customers on the shop floor.
- Upselling new products.
- Merchandising.
- Always offering the best customer service either face to face or on the phone.
- Query clerk – I was the nominated query clerk for the department, any complaints or problems that came to the department through face to face or by phone, I dealt with directly.
- On many occasions I was left to look after the department through staff shortages and managed all the staff.
