Emma Cowey

I am a dedicated and organised professional with over ten years of experience in customer service and healthcare across a variety of settings, including Mental Health, A&E, Supported Living, and Challenging Behaviour. I have strong administrative skills, excellent attention to detail, and experience taking accurate and professional minutes in meetings. I am confident in handling sensitive information, managing multiple priorities, and maintaining a high standard of professionalism in all tasks.

Revenue Crime & Enforcement Admin - Southeastern Trains

• Minuting Meetings for sickness reviews, grievances and disciplinary hearings
• Diary management and scheduling meetings
• Data entry
• Travelling across the network to various depots for meetings
• Vetting - sending vetting reminders then passing candidate information onto British Transport Police

Owner and Guest Experience Advisor - Parkdean Resorts

(2025-11 - 2026-01)

• Checking guests in and ensuring smooth arrivals and departures
• Answering the phone, responding to messages, and handling guest queries and complaints
• Liaising with departments such as Accommodation and Maintenance to ensure efficient operations
• Taking payments, managing cash handling, and cashing up tills
• Cleaning and maintaining the reception area to a professional standard
• Delivering a high standard of customer service and support to all guests

Waiting List Coordinator - NHS Professionals

(2022-06 - 2024-12)

• Booking pre-assessments and inputting clinical notes accurately into the system
• Responding promptly to emails and patient queries, ensuring confidentiality and compliance with data protection policies
• Liaising with internal departments to ensure smooth scheduling and communication
• Producing and updating spreadsheets and reports
• Taking and distributing minutes during departmental meetings
• Supporting senior staff with administrative planning and documentation

Administrator & Healthcare Assistant - Liaison Psychiatry (KMPT)

(2022-08 - 2023-09)

• Data analysis and production of detailed spreadsheets and reports for management
• Managing departmental inboxes, responding to queries, and prioritising urgent matters
• Handling complaints and providing administrative support to ensure smooth daily operations
• Scheduling meetings, preparing agendas, and taking accurate minutes for multidisciplinary team meetings
• Supporting healthcare practitioners on wards and assisting in patient assessments
• Writing daily reports and communicating with partner services such as inpatient wards, police, and mental health teams

Quality Control and Training Administrator - Rift Tax Refunds

(2022-08 - 2022-12)

• Monitoring staff calls for quality and compliance
• Handling complaints efficiently and ensuring positive customer outcomes
• Booking and organising staff training sessions
• Supporting internal meetings through agenda preparation and minute-taking

Healthcare Assistant & Phlebotomist - William Harvey Hospital - A&E

(2021-11 - 2022-08)

• Providing high-quality patient care and performing clinical observations
• Conducting ECGs and venepuncture efficiently and safely
• Maintaining stock levels and ensuring smooth departmental workflow
• Completing accurate records and contributing to team meetings through note-taking and updates
• Recording any incidents on Datix

Bank Healthcare Assistant - Bethany Lodge - Rehabilitation Centre

(2019-09 - 2022-10)

• Assisting with personal care, PEG feeding, hoisting, and daily activities
• Completing care plans and reports accurately and in a timely manner
• Supporting team meetings by providing updates and minute-taking when required

Receptionist / Restaurant Staff - Pontins Camber Sands

(2014-08 - 2019-09)

• Delivering excellent customer service, managing bookings, and handling cash transactions
• Answering phones, responding to emails, and managing daily diaries and reservations
• Coordinating shift schedules and assisting with administrative record keeping

Level 3 - Legal Secretary - The Marsh Academy (2013-07)

Level 2 - Business Studies - K College (2014-01)

GCSE - English

GCSE - Maths