Emma Hardy

Experienced Administrator with over 7 years' experience managing processes, resolving complex queries, and supporting customers and stakeholders in fast-paced environments. Highly organised and detail-oriented, with a strong ability to manage workloads, analyse information, and ensure accuracy across multiple systems. Known for excellent communication skills and a proactive approach to problem-solving and service delivery.

Warranty Administrator - Alexander Dennis Ltd

(2018-01)

• Process and manage warranty claims across multiple manufacturers, ensuring compliance with policy guidelines
• Liaise with manufacturers and suppliers to secure approvals, parts, and payments
• Investigate and resolve customer and contractor queries efficiently
• Maintain accurate records and documentation to support claims processing
• Contribute to improving workflow efficiency and reducing processing delays
• Deliver high levels of customer satisfaction through proactive communication and issue resolution

Campaign Administrator - Alexander Dennis Ltd

(2016-01 - 2018-12)

• Managed end-to-end campaign operations, ensuring delivery against targets and timelines
• Produced weekly performance reports to analyse campaign effectiveness
• Coordinated with internal teams, contractors, and engineers to ensure smooth execution
• Monitored budgets and flagged overspend risks
• Used data insights to support decision-making and improve campaign outcomes

Assistant Manager - Domino's Pizza

(2013-01 - 2016-12)

• Promoted to Shift Manager within one year due to strong performance
• Led and motivated teams to deliver excellent customer service
• Managed cash handling, stock control, and daily operations
• Oversaw staff scheduling, training, and performance
• Maintained KPI targets and ensured smooth shift operations under pressure

Shop Assistant - Northchapel Post Office & Stores

(2008-01 - 2012-12)

• Delivered high-quality customer service in a fast-paced retail environment
• Handled cash transactions and managed customer accounts
• Supported stock control, merchandising, and store presentation
• Assisted with implementing accessibility improvements for customers

BA - Social Studies & Counselling - University of Newport (2011-01 - 2014-12)

A-Levels - Sociology (B) Communications (B) Psychology (C) - Godalming College

GCSEs - Maths, English, Science, IT and Art - King Edward's School, Witley