Emma Holmes

I am currently looking for full-time work in a creative events-based role, with good intentions to progress. I am willing to work at least 40 hours per week, also overtime if needed. Looking to relocate to Spain/Barcelona.

Current Job February 2022 – Naked Wines, Remote/Norwich

Customer Happiness Advisor

• Managing customer experience by providing excellent communication via multiple channels.
• Monitoring stock levels and tracking stock movement.
• Working remotely ensuring I effectively communicate with colleagues via online platforms. 
• Monitoring sales patterns to aid the company in maximizing profits.

July 2019 – February 2022 The BOX Headingley, Leeds

Full time bar and restaurant Supervisor 

• Managing a Team of 30 people effectively to run the shift and provide efficient and exceptional service.
• Taking ownership of overall standards.
• Ensuring the team is providing amazing service and sticking to drink/food specification.
• Completing EON tasks such as a financial breakdown of the days sales and ensuring all shifts are logged correctly. 

Full time Customer Experience Advisor 

• Excellent verbal and written communication skills, when communicating with customers and colleagues.
• Taking ownership of cases and effectively rectifying and closing cases.
• Manage my own case load effectively.
• I can demonstrate a confident and customer focused telephone manner. Have excellent objective handling skills and I am able to communicate difficult decisions to customers when needed.
• I can organize and manage my own workload to meet targets and strict deadlines. Handling an active caseload of work which includes simultaneously dealing with a number of cases.

September 2020 – Current Leeds Becket University – Creative Event Design and Management

I am currently completing my degree in events design and management, and currently, I am on track to graduate with a 1:1.

I have spent the last 3 years working on real clients’ briefs, as well as learning about the design and production of events and I am extremely passionate about client communications in an events-based role.