Emma Nicholson
Administrator / Operations Coordinator
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About
Highly organised, reliable and professional with over 10 years' experience across Early Years Education, Residential Childcare, and Office Operations. Skilled in safeguarding, multi-agency working, customer communication, team coordination, and administrative management. Confident working independently and as part of a team, with a strong ability to prioritise workload, solve problems, and build positive relationships with children, families, professionals, and customers.
Passionate about delivering high standards of care, organisation and service in every role undertaken.
Experience
Administrator / Operations Coordinator - Innov8 Energy Ltd
(2021-03)
- Coordinate daily workloads for multiple installation teams using an online scheduling system
- Direct and support the sales and lead generation team with customer bookings and follow-ups
- Manage customer enquiries and complaints, ensuring professional resolution
- Prepare job allocations and organise daily work schedules for decorators and installers
- Carry out general administrative duties to support smooth office operations
- Maintain accurate records and documentation
- Build strong working relationships with customers from initial enquiry to job completion
Key Worker - Residential Children's Home (Towerview)
(2017-11 - 2020-03)
- Acted as Key Worker and mentor for young people within residential care
- Completed risk assessments, placement plans, daily logs, and care documentation
- Supported young people with education, health, leisure, and emotional wellbeing
- Liaised with families, social workers, and external professionals
- Attended and contributed to multi-agency meetings
- Supported new admissions and completed pre-admission planning
- Encouraged positive behaviour, independence, and life skills through daily activities
- Maintained safeguarding and professional standards at all times
Early Years Practitioner / Key Worker - Little Ozzies Nursery
(2013-09 - 2017)
- Provided high-quality care and education in line with the EYFS framework
- Planned and delivered activities across the seven areas of learning
- Monitored, assessed, and recorded children's development through observations and tracking
- Built strong parent partnerships and provided regular feedback
- Created stimulating and safe learning environments
- Worked alongside other professionals to meet children's learning outcomes
- Promoted school readiness and individual development plans
Education
Foundation Degree - Early Years Childhood Studies - University of Bolton (2017 - 2020)
Level 3 Diploma - Residential Childcare - Bury College (2012 - 2014)
CACHE Level 3 Diploma - Children and Young People's Workforce - Bury College
GCSEs - Health & Social Care | Public Services - Derby High School, Bury (2007 - 2012)
