Emma Studdard

My background and experience is in the retail, entertainment and hospitality industry. During my career history, I have gained valuable experience as working as part of a team, working on my own and using my initiative. When it comes to the members of the public, I have good communication and customer skills in order to aid and assist them in the best possible way I can.

I am a good team player, able to take instructions from all levels but also confident to work independently. I am also flexible with working hours, trustworthy and great at time keeping. I would like to think I am a fun, bubbly person who loves to see the fun and bright side of things but also the person who will take jobs and tasks seriously especially if there is a deadline.

As I am wishing to progress further in the hospitality industry, I am currently working towards a 'home study' qualification in Event Management to help develop my skills and knowledge.

Team Member - Odeon Cinema

(2015-11 - 2021-05)

• Servicing customers on the kiosk and with ticket sales
• Cleaning cinema screens
• Hosting customers
• Dealing with queries and complaints
• Stock taking

Call Centre - Nationwide

(2021-05 - 2021-07)

• Answering call centre calls
• Speaking with customers regarding debit card queries
• Updating customer information

Main Housekeeping - Novotel

(2021-07 - 2023-08)

• Cleaning hotel rooms and other hotel public areas
• Replenishing toiletries and towels
• Assisting the Supervisor with tasks such as staff rotas and checking the standard of rooms
• Stock taking

Food and Beverage Team Member - Novotel

(2023-09)

• Greeting guests at breakfast and lunchtimes
• Assisting with food and drink orders
• Checking food stock levels
• Taking payments
• Being on hand with any queries or requests from guests
• Closing down breakfast, cleaning and preparing the area for lunch

Conferences and Event Team Member - Novotel

(2023-09)

• Setting up area for relevant event as necessary
• Greeting guests
• Preparing refreshments and lunch if applicable
• Helping with presentation of food
• Being on hand for any queries or needs of the attendees

Extended Level 3 - Travel and Tourism - Henley College (2017-09 - 2018-09)

Extended Diploma Level 3 - Uniformed and Public Services - Henley College (2013-09 - 2015-06)

GCSE - English & Maths - Lyng Hall Secondary School (2009 - 2013)

OCR Level 2 - Information and Computer Technology - Lyng Hall Secondary School (2009 - 2013)

BTEC Level 2 - Applied Science - Lyng Hall Secondary School (2009 - 2013)

BTEC Level 2 - Sports Science - Lyng Hall Secondary School (2009 - 2013)

BTEC Level 2 - Creative Media - Lyng Hall Secondary School (2009 - 2013)

GCSE - Art and Design Technology - Lyng Hall Secondary School (2009 - 2013)