Shop Assistant at The Hut at Shepherds Gate (2023-08 – Present)
- Deliver friendly and knowledgeable customer service, assisting customers with purchases, special orders and product recommendations.
- Process cash and card transactions accurately while providing an efficient checkout experience.
- Prepare and replenish shop displays, ensuring fresh produce and seasonal items are presented to a consistently high standard.
- Carry out opening and closing procedures, including till reconciliation, shop security and maintaining a clean, organised environment.
- Follow food hygiene, environmental health and health & safety procedures when handling produce and cleaning equipment.
Digital Coordinator (Promoted from Digital Assistant) at LOVE ALICE (2021-05 – 2023-08)
Promoted within four months from Digital Assistant to Digital Coordinator in recognition of strong performance, initiative and ability to independently manage key business operations.
- Managed the end-to-end product listings across Shopify, eBay and Vestiaire Collective, including garment inspection, photography, image editing, pricing and detailed product descriptions.
- Inspected luxury clothing, footwear and accessories, accurately documenting measurements, materials, condition and defects to ensure customer confidence.
- Introduced structured inventory recording templates and batch-processing workflows that improved organisation, increased stock processing efficiency and enabled a higher volume of product listings.
- Coordinated daily workflow across the digital team, reviewing product listings, maintaining quality standards and ensuring stock was processed efficiently across multiple platforms.
- Managed online order fulfilment, including packaging, shipping, customs documentation, tracking updates and maintaining accurate inventory across multiple sales platforms.
- Delivered excellent customer service both online and in-store, handling enquiries, complaints, returns and personalised recommendations with professionalism and empathy.
- Supported the successful transition from warehouse to retail shop, taking responsibility for cash handling, POS transactions, opening and closing procedures and maintaining visual merchandising standards.
- Trained and mentored new team members in photography, Photoshop editing, product listing, fulfilment and customer service, helping maintain consistent quality across the business.
- Assisted with website updates, email marketing campaigns, influencer collaborations and promotional events to support business growth.
- Trusted with opening and closing procedures, cash handling and POS operations following the company's transition from warehouse to retail premises.
