Emma Whitcombe

A highly organised retail and e-commerce professional with over five years' experience delivering excellent customer service across independent retail and premium fashion environments. Experienced in stock management, visual merchandising, cash handling, order fulfilment, team training and digital retail operations. Recognised for taking initiative, improving processes and building positive relationships with customers and colleagues alike.

Shop Assistant at The Hut at Shepherds Gate (2023-08 – Present)

• Deliver friendly and knowledgeable customer service, assisting customers with purchases, special orders and product recommendations.
• Process cash and card transactions accurately while providing an efficient checkout experience.
• Prepare and replenish shop displays, ensuring fresh produce and seasonal items are presented to a consistently high standard.
• Carry out opening and closing procedures, including till reconciliation, shop security and maintaining a clean, organised environment.
• Follow food hygiene, environmental health and health & safety procedures when handling produce and cleaning equipment.

Digital Coordinator (Promoted from Digital Assistant) at LOVE ALICE (2021-05 – 2023-08)

Promoted within four months from Digital Assistant to Digital Coordinator in recognition of strong performance, initiative and ability to independently manage key business operations.

• Managed the end-to-end product listings across Shopify, eBay and Vestiaire Collective, including garment inspection, photography, image editing, pricing and detailed product descriptions.
• Inspected luxury clothing, footwear and accessories, accurately documenting measurements, materials, condition and defects to ensure customer confidence.
• Introduced structured inventory recording templates and batch-processing workflows that improved organisation, increased stock processing efficiency and enabled a higher volume of product listings.
• Coordinated daily workflow across the digital team, reviewing product listings, maintaining quality standards and ensuring stock was processed efficiently across multiple platforms.
• Managed online order fulfilment, including packaging, shipping, customs documentation, tracking updates and maintaining accurate inventory across multiple sales platforms.
• Delivered excellent customer service both online and in-store, handling enquiries, complaints, returns and personalised recommendations with professionalism and empathy.
• Supported the successful transition from warehouse to retail shop, taking responsibility for cash handling, POS transactions, opening and closing procedures and maintaining visual merchandising standards.
• Trained and mentored new team members in photography, Photoshop editing, product listing, fulfilment and customer service, helping maintain consistent quality across the business.
• Assisted with website updates, email marketing campaigns, influencer collaborations and promotional events to support business growth.
• Trusted with opening and closing procedures, cash handling and POS operations following the company's transition from warehouse to retail premises.

Diploma of Higher Education in Social Sciences – Yeovil College (2019-09 – 2020-06)

GCSEs – St Dunstan's Secondary School, Glastonbury (2007 – 2011)