Emmanuel Danso

Commercially driven car rental professional with hands-on experience in customer service, sales and branch operations. Confident in identifying customer needs, selling additional products and services, processing bookings and delivering outstanding service to both leisure and corporate clients. Now looking to bring my sales ability, operational knowledge and customer-focused approach to a Rental Sales Agent role at Drivalia.

Management Trainee - Sixt

(2025-09 - 2026-09)

A comprehensive management trainee program where I've gained hands-on experience across customer service, sales, operations, fleet management, leadership and HR, people and culture, developing a broad understanding of the business.

• I’ve worked across 5 Sixt branches across London including airport and downtown locations, gaining exposure to different customer profiles, operational environments and business demands.
• Supporting branch operations by managing vehicle rentals, returns, fleet coordination, and ensuring compliance with company standards through detailed vehicle inspections and accurate documentation.
• I’ve developed strong commercial and sales skills, learning how to identify customer needs, recommend relevant products and upgrades, overcome objections and successfully close deals while maintaining a high quality customer experience.
• Taking ownership of customer journey from initial interaction through to rental completion, proactively resolving customer queries, complaints and disputes.
• Collaborating with senior management and team members to drive operational efficiency, train new staff, and gain practical experience in leadership, business operations, and performance management.

Sales Agent - GreenMotion Gatwick

(2024-03 - 2025-07)

• Worked towards individual and branch sales targets within a fast paced and commercially focused environment.
• Delivered outstanding customer service throughout the rental process, from reservations and vehicle collection through to returns.
• Generated additional revenue through effective upselling of vehicle upgrades, insurance products and extra add ons.

Branch Manager - WeBuyAnyCar

(2021-02 - 2022-09)

• As a branch manager, I was responsible for buying cars, managing branch operations, contacting customers, and prioritising my diary to meet targets.
• My usual day consisted of conducting car appraisals, negotiating prices, closing deals, and delivering exceptional customer service. Consistently on or above sales targets, I achieved a conversion rate of over 60% (against the company standard of 45%) and was the highest buyer in my region for two consecutive weeks, purchasing over 20 cars each week.
• Delivered a high standard of customer service while managing the complete customer journey from initial enquiry through to vehicle purchase.

Account Executive - Echo Globally

(2019-04 - 2019-10)

• This was a direct marketing internship. Started in a door to door marketing role, working to daily fundraising and customer engagement targets while raising awareness and generating donations for the RNIB.
• Achieved promotion to account manager within two weeks, after demonstrating strong sales performance, communication skills and leadership potential.
• As an account manager, I shadowed during the recruitment process, training and leading my own team in the field, taking responsibility for team performance and daily targets.
• Worked across different parts of the UK, regularly travelling outside London to support fundraising campaigns.

BA (Hons) - Business Studies with Information System - University of Hertfordshire (2021 - 2024)

A levels - Rutlish Ricards Sixth Form (2016 - 2018)

GCSEs - Rutlish Boys School (2013 - 2016)