Ahmad Oufi

Deliver individualized behavioral support plans for a caseload of 30+ clients in a community healthcare setting Manage and maintain 100+ confidential digital care records with full accuracy using the eHana case management platform Onboard and train new staff on secure documentation procedures and compliant data handling

Behavior Specialist & Digital Record Manager at Eliot Community Human Services (2023-01 – Present)

• Deliver individualized behavioral support plans for a caseload of 30+ clients in a community healthcare setting
• Manage and maintain 100+ confidential digital care records with full accuracy using the eHana case management platform
• Onboard and train new staff on secure documentation procedures and compliant data handling
• Collaborate with cross-functional clinical teams to ensure timely, accurate, and regulation-compliant reporting

IT Support Intern at Cambridge Health Alliance (2025-05 – 2025-08)

• Supported 100+ end users across clinical and administrative departments
• Resolved 20-30 service tickets per week via ServiceNow and Epic Systems, maintaining SLA and HIPAA compliance
• Administered user accounts, permissions, and access controls through Active Directory
• Imaged, configured, and deployed 50+ workstations
• Improved workstation uptime by 15-20%
• Supported network and access management under healthcare compliance

Bachelor of Science in Management Information Systems – University of Massachusetts Lowell