Emmie Glynn

Pronouns: She/her or They/Them please.

Talent

LondonMember since June 8, 2026

Customer serviceCommunicationPeople managementPlayworkEvent designProject managementTour guidingHistorical researchSocial media managementEducational developmentStrategic planningStaff trainingKeyholdingFirst aidHealth and safetyShow productionScience communicationSafeguardingCollections careExhibition managementObject handlingStakeholder managementRetail purchasingProgramme developmentVisitor evaluationSite managementCommunity engagementAccess and inclusionEmergency proceduresMultilingual communication

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Customer serviceCommunicationPeople managementPlayworkEvent design

About

I was hired for the 2025/2026 season at Canary Wharf Ice Rink as a Skating Marshall. This involves using my expertise in customer service to deliver a high quality experience to thousands of visitors every day. I am also first aid trained with a focus on concussion as part of this role.

Experience

Skating Marshall (Seasonal) - Ice Rink Canary Wharf - Canada Square, Canary Wharf Estate, London E14 5AB

(2025-10 - 2026-02)

Ensure people are safe on the ice
Help customers struggling to skate by offering advice
Manage the ticketing and safety protocols on the day
Operate the Zamboni to clean the ice in between sessions
Provide one-to-one support for children skating solo
Ensure boots are kept clean and safe to use

Freelance Informal Learning Specialist, Facilitator and Playworker - Self-employed

(2024-09)

I offer my expertise on a freelance basis to various cultural institutions and charities. My skills lie in high-level project management, event design, programme development and visitor evaluation. I am particularly adept at working with marginalised young people and people living with additional needs.

Currently I am employed as a Learning freelancer at the London Transport Museum working on several projects involving SEND audiences, adult events and tour guiding. I also work at the Roman Road Adventure Playground as a Playworker, UK Reads as a literacy programme facilitator, and for Mimbre Acrobatic Company as an evaluator.

Duty Manager - Museum of Homelessness - Manor House Lodge, Seven Sisters Road, London, N4 2DE

(2024-04)

I am responsible for the day-to-day operation of the site on a casual rota basis. I ensure that visitors and staff members alike have a safe, welcoming and inclusive experience. The scope of role covers site management, community engagement and relationship fostering, special event management and front of house management. I have a key responsibility in areas of site operations including health and safety, access and inclusion, resourcing, and emergency procedures.

Museum Coordinator - Bow Street Police Museum

(2021-04 - 2022-07)