Endale Abera

I am self motivated person who works well as an individual and member of the team, as Professional and highly organized corporate receptionist, I have experience providing front of house and administrative support in cooperative environment. My skill includes managing busy reception areas handling clients communication coordinating appointments and delivering exceptional customer services. I poss strong interpersonal and multitasking skill, and I approach my work with a professional, welcoming attitude.

freelance interpreter - various Agencies

(2024-10)

• Provide interpretation services in Amharic and Oromo for the clients in Legal, medical, and community settings.
• Facilitate clear and accurate communication between parties ,ensuring cultural sensitivity and confidentiality
• Demonstrate adaptability and professionalism in both in person and remote interpretation assignments.

CORPORATE RECEPTIONIST - Rapport Guest Services - Northern trust Canary Wharf

(2023-10 - 2023-12)

• Provided exceptional reception and administrative support at Northern trust Canary Wharf through Rapport Guest services
• Managed front desk operations, including greeting visitors, answering phones, coordinating mail and courier services, and scheduling appointments.
• Demonstrated professionalism and excellent communication skills while interacting with Clints, guests, and staff ensuring a positive and welcoming environment.

Team leader - Ethiopian Airlines

(2017-08 - 2023-02)

• Managing the safety of the passengers, cabin security, cabin crew team and customer service.
• Bilingual communicating, clearly and concisely to customers and staff.
• Team briefing, leading meeting and communicating flight information to the cabin crew and assigning work duties and placement's.
• In charge of the performance of service of crew to maintain company standard.
• Adhering to strict company and governments guidelines.
• Using Windows and Mac software for reports and spreadsheets necessary for works.

Receptionist - Inter Luxury Hotel

(2016-06 - 2017-06)

• Managing reservations ensuring bookings processing of all enquiries accurately.
• Handling phone calls and receiving message.
• Keeping the online desk finder/space planning tool (Office Space) up to date, and the company website, emailing and replying back to emails.
• Organizing repairs timely for smooth completions as to not impact business.
• Welcoming and attending to visitors, providing an exceptional guest experience.

Bachelor Degree - Tourism Management - Adama University (2015-08)

High School Diploma - Dandi Boru Preparatory School (2012-07)