Erin

Customer Solutions Advisor

Talent

LiverpoolMember since July 31, 2026

Customer Service

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Customer Service

About

Customer-focused professional with experience working in a fast-paced contact centre environment. Skilled in handling customer enquiries, resolving technical issues, managing accounts and delivering excellent customer experiences. Confident communicator with strong problem-solving skills and the ability to work effectively towards performance targets and quality standards. Previous experience in hospitality has developed excellent teamwork, organisation and customer service abilities.

Experience

Customer Solutions Advisor - Plusnet

(2024-04)

Provide customer support and technical assistance for broadband and telecommunications services.
Investigate and resolve customer issues by identifying problems and providing effective solutions.
Manage customer accounts, ensuring information is accurate and customer needs are met.
Communicate clearly with customers, adapting approach to provide a positive customer experience.
Handle challenging conversations professionally while maintaining customer satisfaction.
Work within a busy contact centre environment, meeting quality standards and performance targets.
Collaborate with colleagues to resolve complex customer queries and improve outcomes.

Restaurant Server - Cosmo

(2021-03 - 2022-12)

Delivered excellent front-of-house customer service within a busy restaurant environment.
Welcomed customers, managed seating arrangements and provided information on menu options.
Took orders accurately and processed cash and card payments.
Supported customers throughout their visit by responding to requests and resolving queries.
Maintained high standards of cleanliness, hygiene and presentation.
Worked effectively as part of a team during busy service periods.

Crew Member - Panda Wok

(2020-10 - 2020-11)

Provided friendly customer service and processed customer orders accurately.
Managed cash and card payments using point-of-sale systems.
Prepared food orders while maintaining hygiene and safety standards.
Worked efficiently in a fast-paced environment.

Picker and Packer - Amazon

(2019-05 - 2019-07)

Picked and packed customer orders accurately within a high-volume warehouse environment.
Maintained attention to detail while meeting productivity targets.
Supported the movement and organisation of stock and deliveries.