Erin “Erindancemac09” Brady

Motivated and adaptable professional with experience across events, tourism, creative industries and retail supervision. Confident working with customers, colleagues and external partners in busy fast paced environments. Experienced in providing excellent customer service, supporting events, managing bookings, leading teams and handling administrative responsibilities.

A reliable and organised team player with strong communication skills and the ability to remain calm under pressure. Eager to bring a strong work ethic, initiative and transferable skills to a new opportunity.

Tourist Information Advisor at Liverpool City Council (2022-08 – Present)

• Providing friendly and informative customer service to visitors, process visitor bookings and enquiries.
• Worked Hamburg Port Festival for VisitLiverpool.
• Keeping up to date with local events and attractions.
• Creating the LINK newsletter every month.

Bartender at St George's Hall (2025-11 – Present)

• Bar setup for various events like weddings and concerts.
• Making and serving drinks to guests.

Retail Supervisor at NEXT PLC (2024-12 – 2025-08)

• Assisted with daily running of store and supported retail team whilst managed stock and maintained effective visual merchandising standards.
• Dealt confidently with customer enquiries and resolved issues professionally.

RLB360 Tour Guide at Royal Liver Building (2024-05 – 2025-02)

• Led engaging and informative tours of the Royal Liver Building for visitors.
• Managed tour bookings and assisted visitors throughout their experience.

Assistant at Culture Liverpool Events (2022-08 – 2024-02)

• Assisted with events including LIMF, Liverpool Against Racism, Lunar New Year and Liverpool Loves Eurovision.
• Supported event preperation, set-up and breakdown.
• Used Excel to assist with event administration and organisation.
• Assisted with ticket scanning, dressing room setup, artist liason and event operations.

First Class BA (Hons) in Management of Music, Entertainment, Theatre and Events – Liverpool Institute for Performing Arts (2021 – 2024)

Level 3 Diploma in Music Production and Performance – LIPA Sixth Form College (2018 – 2020)

GCSE in General Education – St John Plessington Catholic College (2012 – 2018)