Esha Bains

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Sales Assistant - lovisa - Birmingham

(2020-12)

Being able to manage a team with cooperation, communication, targets. As well as being able to work within a team. Focus on KPI's / expectations targets for the store to be met this is based on skills such being very team driven. Providing the best customer service. Working under pressure enables a high success which allows the team to work together.

Sales Assistant - Sports Direct

(2019-06 - 2019-09)

Able to process all financial transaction through the various methods of payment; ensuring excellent and maintained customer service through gained experience previously. As well as the implementation of my customer service skills to ensure all customers are treated fairly to an exceptional standard therefore promoting my skills and experience as well benefiting the company through standards of customer service

• Able to provide extensive knowledge of products and services offered. This was through previous research as well ensuring the undertaking of any extra time to make commitment towards learning more about the company from in store in order to ensure the fulfilment of store procedure knowledge and the beneficial factor being to be able to cater to each and every customer through their various needs and ensuring I have the capability to meet such requirements and determine customer satisfaction.
• As an experienced member of staff; it was important to pass on various selling techniques as well as motivating colleagues through the various methods and techniques of excellent customer service as well as the use of company commission to ensure each member of staff is able to work to the best of their ability in order to achieve bonuses and exceed their commission targets.

Sales Assistant - Lloyds Pharmacy

(2019-03 - 2019-06)

Dispensing medication - under the supervision of a Pharmacist; dispensing medicine to patients. As well as ensuring medication is correctly provided; this entails attention to detail as well remaining focused to ensure prescriptions are correctly filled in as well as medicine provided in a timely manner

• Detail Orientated - it is important to ensure all medication is correctly labelled and organised; through experience of merchandising maintaining the correct order of all products as one small mistake could be extremely costly.
• Liaising with pharmacist - it is important to ensure all patients were provided with excellent customer service. This includes regularly updating customer information and processing any forms; which have been filled in as well as asking questions about patient's medicine to gain an overall overview of medication taken. As well as providing a basic amount of knowledge about medication to patients to ensure that they understand the requirements of medication provided and the dosage which has to be

Merchandising stock - Lovisa - Touchwood

(2018-01 - 2019-12)

• Providing exceptional customer service during a busy Christmas period, maintaining stock levels and ensuring day to day tasks were completed.
• Merchandising stock on a regular basis in order to ensure maximised profit as well as attracting customers to the store.
• Able to demonstrate a strong personality to ensure team members are all effectively cooperating and achieving set targets and KPI'S.

Sales Assistant - Sports Direct - Solihull

(2017-01 - 2018-12)

Trained in all aspects of retail stores including controlling stock levels as well as laying out clothing lines.

• Experienced in resolving customer disputes, ensuring customers are satisfied.
• Able to process financial transactions as well as the financial cashing up at the end of the day in order to review and rectify any mistakes made by employees, as well as ensuring profit made is noted and money has been counted correctly
• Able to resolve customer disputes successfully without disappointing customers or damaging company's reputation.
• Providing training and tasks for new members of staff and noting room for improvement, as well as providing support and tasks in order to keep employees occupied.

Diploma of Higher Education - Sport and Exercise science - Oxford Brookes University (2020-09 - 2022-09)

Diploma of Higher Education in Level 3 - sports and exercise science extended diploma - Solihull College (2018-09 - 2020-06)

Diploma of Higher Education in Level 2 - science - sport and exercise - Solihull College (2016-01 - 2018-12)

GCSE or equivalent - English, Maths and Science, Re, Geography - Hall Green Secondary School (2011-09 - 2016-07)

Bachelor's - Physical Education and Sport - Newman University, Birmingham (2022-09)