Admission and Occupancy Assistant at Student Housing, Trent University (2025-08 – 2026-04)
- Assist with responding to inquiries in the Student Housing office and over the telephone.
- Communicate with students through email and OLARK online chat.
- Escalate prospective student and parent concerns to supervisor quickly and appropriately.
- Troubleshoot basic StarRez concerns students (e.g. how to log into StarRez).
- Ensure confidentiality and privacy is maintained with respect to students' information, as well as for fellow staff.
- Assist with important events like trainings, move in/move out and Open Houses
Housing Admission Assistant at Student Housing, Trent University (2025-05 – 2025-08)
- Helped current and future students with questions via phone, email and in-person
- Assist in calling campaigns throughout the summer
- Directed students and parents' concerns to the right staff based on department rules
- Ensured a welcome and comfortable atmosphere in residence on campus
- Helped students with lock issues, signing equipment in and out and handling mail and packages
- Recorded students interactions and problems in Starez, including issues with applications, portals or maintenance
- Managed the key inventory by checking keys in and out, making key packages and reporting lost keys
- Assisted with important events like room selection periods and move-in/move-out
Accounting Intern at NaimaDolls (2021-04 – 2021-07)
- Assisted with month-end closing and reporting duties
- Completed closing and reporting functions and prepared journal entries
- Made and reviewed vendor invoices monthly
- Analyzed and verified employee expense reports for accuracy
