Robert Mcgowan

I characterize myself as an ambitious and motivated team-player that has the willing need to take up any challenge ahead of me. I have experience involved in administration, accounts, and Human Resources. I tend to thrive in stressful situations better and enjoy problem solving and creating solutions. I love to research things that get my attention and particularly get lost in it doing so. I ask a lot of questions as knowledge is power as it helps me become wiser in the workplace.

Production Assistant - Fairburns eggs factory

(2026-04)

• Packing egg in products boxes and shipping containers
• Working in a team to ensure we met the daily deadlines for produce
• Notifying management about any relating quality issues

Replenishment supervisor - B&M – SKEGNESS

(2024-06 - 2026-02)

I was responsible with running the Late shift in the evenings with a team of 8 to replenish stock on shelves

• Dealt with customer complaints and queries
• Worked on till points and authorized responsible goods to customers who met the age criteria
• Cashed up and counted the daily takings from the tills
• Responsible for the lock up and opening of the store
• Dealt with team matters and concerns

Accomodation cleaner - BUTLINS – SKEGNESS (Seaside Village)

(2022-03 - 2025-06)

• Checked, cleaned and prepared rooms for the arrival of guests on intake days
• Provided a friendly courteous approach to the guests and ensured to answer all of their questions pertaining to any issues that they may have.
• Reported faults to the maintenance team to ensure the accommodation was kept to its highest standard.
• Worked over and beyond my capacity to meet the standards of cleanliness and support for my team.

Accounts/Admin clerk - CAREWORKS PTY LTD

(2013-03 - 2020-02)

• Managed a database of 5000+ clientele that required ARV / ART Treatment & Counselling.
• In my 2nd year of employment, I was placed in charge of running the accounts department and held responsible for all day-to-day activities requiring me to fill the position.
• Involved in Pilot projects, such as MMC, MSM, TB & HIV Awareness programs.
• Dealt with complaints professionally and resolved the problem efficiently.
• Liaised directly with the Medical Director and Financial Manager.
• Auditing electronic statements to ensure the quality of work was met with.
• Managing and resolving account enquiries with the clients and suppliers.
• Reconciling the monthly statements relating to members medical claims from their doctors, pathologies and medication supplied.
• Experience in Ad-hoc Payments, providing creditors notes/ Debtors notes.
• Negotiated a Universal payment system with all the Pathologies and Doctors over the 7 years of being employed in the company.
• Provided services such as advice with Client, Doctor and Pathology Matters pertaining to their enquiries.
• Administering, Registering, and processing of the members onto the system.
• Provided a much better solution to sensitive information being archived which is still in use today.
• Provided training & cover in reception.

Hr Generalist - long runners Pty ltd

(2010-06 - 2013-02)

• Acted reliably as first point of contact for all employee's enquiries, escalating the issues to the HR Manager.
• Assisted the HR Manager during the hearings and disciplinary enquires.
• Experience in matters relating to the CCMA, LRA, BCEA
• Drafting of contracts of employment.
• Managed all employees sick leave, time off and hours of employment.
• Recruiting and Hiring staff.
• Creating and implementation of policies.
• Provided counselling and advisory services to 60+ employees.
• Handling complaints and disciplinary procedures for the organization.
• Worked with Line management to develop performance management procedures.

PRIVATE - SANDF – SOUTH AFRICAN NATIONAL DEFENCE FORCE

(2007-01 - 2009-12)

ASSISTANT MANAGER - NANDOS FAST FOOD RESTAURANT

(2005-04 - 2006-12)

• Ability run a restaurant independently with a team of 12 staff members daily.
• Cashing up and dispensing of petty cash.
• The youngest person to pass the assistant managers course above 80% and acquire my title.
• The youngest assistant manager to get the most hygienic restaurant score in South Africa.
• Handling of customer complaints.
• Trained 3 franchised restaurants staff in meal preparation and grilling processes.
• Ensuring the fridges, food, and health protocols were followed through daily.
• Ordering and replenishing of stock & Stock taking

BACHELOR OF COMMERCE - human resource management (2019-07)

Certificate - Business management (2016-06)

Certificate - paralegal practice (2010-07)

GRADE 12 - OUDE MOLEN THS (2003-12)