Esra Gurkan Phd.

Highly organised Operations & Client Relations Specialist with extensive experience in international client coordination, financial administration, documentation management and operational reporting. Skilled in managing multiple work flows, coordinating external service providers, resolving client enquiries and maintaining accurate records.

Advanced Microsoft

Excel user with strong attention to detail and a proactive, solutions-focused approach. Fluent in Turkish, English, Russian and Azerbaijani, with proven experience supporting international clients and stakeholders. Seeking to apply my operational and client management expertise within residential property management.

International Operations & Supply Chain Coordinator at Lenera Health Group UK (2025-06 – Present)

Coordinated end-to-end travel and service arrangements for international clients, including appointments, hotel reservations, airport transfers, flight details and third-party providers. Acted as the main point of contact throughout the client journey, managing enquiries, resolving operational issues and ensuring timely communication between clients, suppliers and internal teams.

• Monitored bookings, outstanding arrangements and supplier confirmations to ensure accuracy and smooth service delivery.
• Independently developed and implemented an Excel-based lead-time tracking system, eliminating supply bottlenecks and reducing query turnaround times by 25%.
• Maintained 99.5% operational data accuracy across scheduling, procurement and client management systems.

Retail Operations Specialist at 360 TALENT (HERMÈS & CARTIER) (2024-01 – 2025-06)

Maintained accurate operational and inventory records across luxury retail environments, supporting daily reconciliations and reporting.

• Investigated discrepancies, coordinated corrective actions and ensured consistency across operational records.
• Executed daily financial and inventory reconciliations with high attention to detail, ensuring flawless ledger tracking.
• Reduced audit discrepancies across high-value categories by 15% and cut order fulfilment delays by 30%.

International Logistics & Commercial Translator at FREELANCE TRANSLATOR (2020-08 – 2024-01)

Provided high-level Russian-to-Turkish and Turkish-to-Russian translation, proofreading, and document localization for international commercial, legal, and operational clients.

• Executed precise translation and quality control across 50+ international commercial agreements and customs documentation projects, accelerating regulatory clearance timelines by 20%.

Researcher & Educator at BEYKENT UNIVERSITY (2017-11 – 2020-08)

Directed quantitative data operations and analytical verification across international research initiatives. Digitized workflow tracking and standardized reporting protocols for evaluation boards.

• Designed and implemented an automated data-validation model in MS Excel, reducing reporting errors by 25% across 300+ annual research datasets.

CRM & Client Operations Specialist at CHRISTIAN DIOR (2012-06 – 2016-08)

Managed client database accuracy, VIP account tracking, and clienteling operations within CRM platforms to drive customer retention and operational consistency. Coordinated daily stock reconciliations, inventory flow, and trade reporting to maintain optimal floor availability and alignment with client demand.

• Enhanced CRM data integrity and client tracking workflows, contributing to a 15% increase in store category sales performance.

International Logistics & Procurement Specialist at XAZAR BSS BAKU (2009-03 – 2012-06)

Directed cross-border procurement and heavy freight transport for telecommunications infrastructure projects from Turkish suppliers to Azerbaijan.

• Directly managed cross-border logistics and customs documentation for heavy telecom towers across 30+ international freight shipments, delivering 100% on-time completion within a multi-million-pound infrastructure budget.

PhD in Russian Language & Literature – ISTANBUL UNIVERSITY (2017-09 – 2022-02)

M.Sc & B.Sc in Russian Language & Literature – BAKU SLAVIC UNIVERSITY (2007-09 – 2014-06)