Esthy E

A motivated, adaptable, and confident individual currently pursuing a BSc (Hons) Business Information Technology (Foundation Year) degree at the University of Salford. Experienced in delivering exceptional customer service within fast-paced hospitality and retail environments, with proven skills in teamwork, communication, and problem-solving. Known for maintaining professionalism under pressure, ensuring customer satisfaction, and demonstrating reliability and enthusiasm in all roles.

Passionate about developing business and technology expertise to build a successful career in the digital and professional services sector.

Hospitality Waiting Staff & Bartender - Headingley Stadium - Leeds

(2023)

• Delivered outstanding customer service to guests during major sporting and corporate events.
• Prepared and served food and beverages efficiently and professionally.
• Maintained high standards of cleanliness and organisation in a busy environment.
• Collaborated effectively with colleagues to ensure seamless event operations.

Hospitality Waiting Staff - Leeds United Stadium - Leeds

(2023)

• Assisted in managing hospitality suites during match days and private functions.
• Provided high-quality table service and ensured a positive experience for all guests.
• Supported event setup and coordination while maintaining a professional and friendly approach.
• Demonstrated flexibility, time management, and attention to detail under pressure.

Crew Member - McDonald's - Leeds

(2025)

• Delivered excellent customer service in a fast-paced restaurant environment.
• Took customer orders accurately and processed payments efficiently using point-of-sale systems.
• Prepared food and beverages while maintaining high standards of quality, hygiene, and food safety.
• Worked effectively as part of a team to ensure smooth daily operations and customer satisfaction.
• Maintained cleanliness and organisation across dining, kitchen, and service areas.
• Demonstrated strong communication, multitasking, and problem-solving skills while working under pressure.
• Assisted in handling customer queries and resolving issues professionally and courteously.

BSc (Hons) - Business Information Technology (Foundation Year) - University of Salford (2024-09)