Theo Spence

Reliable and adaptable hospitality worker with experience across bars, hotels, cafés, events, and customer-facing roles. Skilled in food and drink service, cash handling, cleaning, customer service, opening service areas, and supporting smooth day-to-day operations in busy environments. Works well under pressure, learns quickly, and brings a positive, professional approach to every shift.

Hospitality Bar Staff at KPI Recruiting Ltd (2025-11 – Present)

• Served alcoholic and non-alcoholic drinks quickly and accurately during busy service periods.
• Processed cash and card payments using POS systems and maintained accurate transactions.
• Opened bar areas by preparing stock, glassware, and service stations before shifts.
• Maintained a clean, fully stocked, and organised bar area to support smooth service.
• Took customer orders efficiently and responded professionally to guest requests.
• Worked closely with team members to keep service running smoothly during peak periods.

Linen Porter / PA Cleaner at Rutland Hotel (2025-02 – Present)

• Replaced and replenished bed linen and towels to maintain high room standards.
• Cleaned public areas and service spaces to keep the hotel presentable for guests.
• Stocked and organised linen stores and service cupboards across the hotel.
• Supported housekeeping operations to help rooms and shared areas stay ready for use.
• Followed health and safety procedures while working efficiently in a busy hotel environment.

Production Operative / Line Leader at Facetheory (2020 – 2025)

• Trained team members on machine operations and safe working practices.
• Monitored production deadlines to help maintain output and product quality.
• Cleaned, dismantled, and reassembled machinery to support reliable performance.
• Supported smooth day-to-day production by coordinating tasks across the line.
• Maintained quality and safety standards in a fast-paced manufacturing environment.

Hospitality Staff at Hcs Recruitment (2018-01 – 2020-01)

• Served drinks and food efficiently while maintaining high customer service standards.
• Opened service areas and prepared the bar for smooth and organised service.
• Processed customer payments accurately and handled tills with care.
• Resolved customer concerns calmly to help maintain a positive experience.
• Supported busy teams across hospitality settings with a flexible and professional approach.

Waiter/Bar Staff at Olsen Clark Resourcing (Formaly RD Resourcing) (2014-01 – 2020-01)

• Served alcoholic and non-alcoholic drinks across busy venues and hospitality events.
• Opened bar areas by setting out stock and preparing service spaces for customers.
• Maintained a clean and organised bar area to support safe and efficient service.
• Processed payments accurately and balanced tills at the end of shifts.
• Took food and drink orders and delivered prompt, friendly service throughout events.

Hospitality Bar & Waiting Staff at Arc Hospitality (2019 – 2020)

• Prepared and served a wide range of drinks while maintaining speed and accuracy.
• Opened service areas by setting up stock, glassware, and equipment before service.
• Took food and drink orders clearly and delivered prompt service in busy settings.
• Handled card and cash payments accurately and balanced tills correctly.
• Kept bar and service areas clean, tidy, and ready throughout each shift.
• Supported customer satisfaction by responding quickly to requests and resolving minor issues.

Waiter/Barman at Blue Arrow Catering Agency (2017-01 – 2017-01)

• Delivered food and drink service across a range of events and busy hospitality venues.
• Helped prepare service areas before events to support smooth opening operations.
• Adapted quickly to different teams, settings, and service standards.
• Maintained clean and organised workspaces to support efficient service.
• Provided friendly customer service to help create a positive guest experience.
• Supported smooth service by working effectively under pressure during busy periods.

Retail Assistant at British Home Stores (BHS) (2016 – 2016)

• Helped customers find products and provided friendly day-to-day support.
• Operated tills and processed payments and refunds accurately.
• Kept the shop floor tidy, stocked, and ready for customers.
• Supported the team during busy periods to help meet daily targets.
• Maintained a positive shopping environment through reliable customer service.

Cafe Assistant/Cook at Burton Undercroft Café (2013-01 – 2014-01)

• Prepared food items safely and efficiently in a busy café environment.
• Assisted with opening duties by setting up workstations and preparing service areas.
• Assisted customers with orders and recommended suitable menu choices.
• Handled cash and card payments accurately during service.
• Maintained high food hygiene standards across kitchen and service areas.
• Completed cleaning duties to keep customer-facing areas safe and welcoming.

Cafe Assistant at St Mary's Conference Centre (2013-01 – 2013-01)

• Prepared a range of food items for customers and visitors.
• Helped open service areas by setting up food and customer spaces before use.
• Assisted customers with orders and provided clear, helpful service.
• Processed payments accurately and balanced tills at the end of shifts.
• Maintained clean and hygienic kitchen and service areas.
• Supported a welcoming environment through regular cleaning and organisation.

Catering and Hospitality (NVQ 1) – Sheffield college (2009-09 – 2010-06)