Etu Tez

Customer Service Manager at Ladbrokes with experience in customer service, reception and administration, and a First Class BEng (Hons) in Robotics and Artificial Intelligence. I deal with customers face to face every day, handle cash and compliance accurately, and stay calm when it gets busy. Before that I worked in an office, managing diaries and meetings and keeping client records in Excel.

I'm looking for a stable office-based role in reception, administration, client services or business support, where I can use my people skills and attention to detail.

Customer Service Manager at Entain (Ladbrokes) (2024-12 – Present)

• Look after customers in a busy shop, explaining products and sorting out problems clearly and politely.
• Handle cash and transactions accurately and follow company procedures.
• Deal with complaints and difficult conversations calmly, resolving them where I can and passing them on when needed.
• Carry out safer gambling and compliance checks.
• Open and close the shop when required, keeping it secure and well presented.
• Balance customer service with admin tasks on busy shifts and support colleagues to keep things running smoothly.

Customer Service Associate at OnePlus Holdings (2023-05 – 2023-11)

• Supported customers across several channels, handling enquiries and complaints promptly and politely.
• Processed orders and worked with internal teams to keep deliveries on time.
• Resolved shipping, billing and faulty product issues, passing on complex cases and following up until the customer had a clear answer.
• Kept accurate customer records.

Administrative Receptionist at Arodetes Limited (2022-06 – 2022-09)

• Welcomed visitors and supported day-to-day office running.
• Booked appointments, managed calendars and organised meetings.
• Kept company ledgers and client records in Excel, accurate and easy to find.
• Proofread letters and documents, passed messages between departments and external contacts, and handled filing and office supplies.

BEng (Hons) in Robotics & Artificial Intelligence – University of Hertfordshire (2023 – 2026)

Engineering Foundation Programme – Hertfordshire International College (2022 – 2023)