Tracy Meakin
OFFICE & RECEPTION | ADMINISTRATION | CUSTOMER SERVICE
Barnsley, BarnsleyMember since January 5, 2026
Reception and front-of-house customer serviceAdministrative support and organisationTelephone and face-to-face communicationDiary, rota and appointment-style schedulingRecord keeping, documentation and data accuracyEmail and professional written communicationHandling confidential and sensitive informationCustomer enquiries and problem solvingTeam coordination and workload planningStaff absence, leave and attendance administrationKPI reporting, analysis and attention to detailWorking calmly to deadlines in busy environments
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About
Reliable and highly organised professional with over 20 years' experience in busy, customer-focused environments. Experienced in coordinating people, managing schedules and records, handling confidential information, communicating with customers and colleagues, and ensuring day-to-day operations run smoothly. Strong attention to detail, calm under pressure and confident dealing with a wide range of people.
Now looking to transfer these well-developed organisational, communication and customer service skills into an office, reception or administration role.
Experience
Product Manager - River Island - Barnsley
(2017-01)
- Coordinate daily activities, workloads and staffing requirements to keep operations organised and on schedule.
- Maintain staff rotas and coordinate annual leave, sickness and shift changes, ensuring accurate records and appropriate cover.
- Communicate professionally with colleagues, customers and stakeholders, responding to queries and resolving issues effectively.
- Allocate workloads and monitor priorities to ensure deadlines and operational requirements are met.
- Support recruitment, interviewing, onboarding and induction of new team members, maintaining clear and accurate information.
- Deliver training and ongoing coaching, using clear communication and a supportive approach.
- Manage performance reviews and action plans, keeping track of agreed actions and follow-up.
- Analyse sales, payroll and operational information to support decisions and identify areas for improvement.
- Support operational launches, projects and changes, coordinating tasks and communicating updates to the team.
Store Manager - Pandora / Argento Contemporary Jewellery
(2011-06 - 2017-08)
- Managed day-to-day store operations in a busy customer-facing environment, ensuring high standards of service and organisation.
- Coordinated staff, rotas and daily priorities to maintain smooth and efficient operations.
- Handled customer enquiries and resolved issues professionally, building positive relationships with customers and colleagues.
- Supported recruitment, training, coaching and performance management of team members.
- Maintained accurate operational information and monitored performance against business targets.
- Worked to deadlines while balancing customer service, administration and operational responsibilities.
Skills
OFFICE & RECEPTIONADMINISTRATIONCUSTOMER SERVICE
