Eunice Afriyie

Dedicated HR professional with expertise in global mobility and immigration support, HR administration, and employee lifecycle management. Proven track record in onboarding and offboarding coordination, visa tracking, and documentation management, ensuring compliance with GDPR standards. Skilled in utilising HR systems such as Workday and CRM tools for effective reporting, data tracking, and record management.

Adept at stakeholder communication and coordination to drive process improvement and workflow optimisation. Proficient in Microsoft Office Suite, SharePoint, Tableau, CRM systems, SNOW ticketing, and document management systems. Committed to enhancing organisational efficiency through strategic HR initiatives.

Customer Operations Analyst at GH London (Thai Airways) (2023-01 – Present)

• Acted as first point of contact for customer and stakeholder queries, ensuring timely resolution and high service standards (98% satisfaction).
• Maintained accurate customer and operational records in CRM systems in compliance with GDPR.
• Analysed operational data and generate reports to support decision-making and improve service delivery.
• Streamlined workflows to reduce delays and improve SLA performance.
• Collaborated with cross-functional teams to ensure smooth coordination of processes and service delivery.

Operations Manager at Appleyard Crowe (2022-01 – 2023-01)

• Led operational planning and process improvements, contributing to 40% business growth.
• Improved workflow efficiency, reducing turnaround times by 20%.
• Managed supplier coordination and contract negotiations, ensuring cost efficiency.
• Implemented ticketing system to enhance service response times and tracking.
• Coordinated cross-functional teams to improve delivery timelines and operational alignment.

Operations & HR/Administration Executive at Logiciel Ltd. (2021-01 – 2022-01)

• Supported end-to-end HR administration, including onboarding, employee records management, and policy documentation.
• Maintained accurate employee data in line with internal policies and data protection standards.
• Assisted with onboarding processes, ensuring smooth integration of new hires.
• Produced reports for leadership, supporting operational and workforce decisions.
• Improved data accuracy by implementing validation processes, reducing errors significantly by 60%

District Coordinator / Operations at Ghana Enterprises Agency (MasterCard Foundation Project) (2020-01 – 2021-01)

• Maintained impressive 90% satisfaction rate and coordinated programme delivery, logistics, and stakeholder engagement across districts.
• Managed data collection, reporting, and documentation for programme tracking and compliance.
• Supported workshop coordination and participant onboarding processes.
• Ensured secure handling of sensitive data in line with project requirements.

MSc in Management – Brunel University

BA in Business & Resource Development – University of Ghana

GED in Cybersecurity (Governance, Risk & Compliance) – Wizcore (2025-08)