Eva La

Highly organised and results-driven professional with extensive experience in administrative, legal, financial, and customer service roles. Skilled in managing complex workflows, coordinating multiple stakeholders, ensuring compliance, and delivering high-quality outcomes under pressure. Holds an LLB Honours Law degree, providing a strong foundation in regulatory and governance requirements.

Fluent in Greek, Albanian, and English, with working knowledge of German (B1) and Italian (A1). Proven ability to influence stakeholders, communicate complex information clearly, and work collaboratively.

Administrative Assistant - HH Contractors

(2023-01)

• Coordinated office operations for a team of 20+, managing schedules, correspondence, and document flows to ensure smooth day-to-day operations.
• Improved administrative efficiency by introducing a structured filing system, reducing document retrieval time by 30%.
• Supported onboarding of new staff, creating induction packs and providing guidance, improving new starter integration and satisfaction.
• Liaised with internal and external stakeholders, resolving queries and ensuring timely completion of requests.
• Assisted with financial processes, including tracking invoices and expense claims, ensuring accurate reporting and compliance with internal policies.

Legal & Financial Administrative Assistant

(2020-01 - 2022-12)

• Prepared and verified legal and financial documentation, ensuring full compliance with regulatory requirements.
• Assisted recruitment processes by drafting job descriptions, scheduling interviews, and managing candidate communications for multiple vacancies simultaneously.
• Maintained accurate and confidential records, reducing errors in documentation by 25%.
• Streamlined administrative workflows, supporting cross-functional teams and improving efficiency across the department.
• Acted as a point of contact for internal and external stakeholders, providing clear, professional guidance and resolving complex queries.

Customer Service Representative

(2017-01 - 2020-12)

• Delivered exceptional customer service in fast-paced, high-volume environments, achieving consistently positive feedback.
• Resolved customer complaints and queries efficiently, maintaining strong client relationships and ensuring repeat business.
• Supported team objectives through collaboration, sharing best practices, and mentoring new colleagues.
• Utilised multilingual skills to assist diverse clients, enhancing accessibility and satisfaction.

LLB Honours Law - Law - Westminster University