Alboss Consulting Ltd, London (Remote), United Kingdom, Feb 2022 - Current
LEAD PROJECT MANAGER
- Managed end-to-end transformations and process improvement projects in software development.
- Planned projects using project management tools such as MS Project.
- Continuously engaged stakeholders and analyse their impacts on the project with tools like the RACI matrix and stakeholder matrix.
- Managed project team by removing impediments and improving workflows.
- Provided project coordination, planning, reporting and recruitment of the project team.
- Supported the project with technical documentation, budgeting and procurement activities.
- Carried out risk management using the RAIDS log.
PROTECH IDEAL CONCEPT LIMITED, Kaduna, Nigeria, Jan 2016 - Jan
2022
PROJECT MANAGER
- Managed internal stakeholders to meet project milestones.
- Managed project budget, monitored schedule and controlled cost. Facilitated and communicated project deliverables in workshops and meetings.
- Completed all related project reports for relevant stakeholders.
- Identified future capacity and capability needs for successful project planning.
- Conducted strategic communication plans based on SOW for complete project compliance.
- Prepared project scope, chatter, business case and risk management plans.
FCMB PLC, Kaduna, Nigeria, Oct 2012 - Dec 2015
Customer Service Manager
- Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
- Responded to customer requests with friendly, knowledgeable service and support.
- Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions.
- Removed impediments for the customer service team to improve process flows.
- Reduced turnaround time for handling a customer's complaint.
- Managed and coached the Customer service team to improve productivity and increase efficiency by introducing lean principles.
FINBANK PLC, Kaduna, Nigeria, Jul 2008 - Oct 2012
Teller / Customer Service Officer
- Attended to customers and took care of their complaints.
- Accepted cheque deposits from customers.
- Made withdrawal payments and accept cash deposits.
- Printed and issued flash me cards and verve cards.
- Properly documented and filled customers' mandate cards and registers. Created transaction alerts to customers' gsm or emails.
- Cashed customer cheques, including verifying identification and checking account balances by bank policy.
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers, and teller cash recycles.
- Entered transactions into the computer and issued customer receipts.
- Identified customer financial needs, goals and objectives, offering appropriate financial products.
- Provided online banking support to older customers requiring tailored IT guidance.
