Ewa Lonska

Highly organised and detail-oriented administrator with experience supporting busy operational environments, managing records, coordinating schedules, and maintaining accurate data across systems. Proven ability to work with multiple stakeholders, prioritise competing tasks, and ensure smooth day-to-day operations. Experienced in handling administrative processes, personnel records, and reporting, with strong Microsoft Office skills and a proactive, problem-solving approach.

Recently gained experience within a GP practice environment, supporting patients, clinicians, and prescription processes.

GP NHS Administrator / Receptionist (Temporary) - NHS GP Practice

(2026-04 - 2026-05)

Provided front-line reception support within a busy NHS GP practice during a temporary cover assignment

• Managed high volumes of patient calls and face-to-face enquiries, ensuring efficient and professional service
• Processed prescription requests and supported repeat prescription workflows
• Scheduled and coordinated patient appointments using Vision clinical system
• Maintained accurate patient records and supported administrative processes in line with NHS procedures
• Supported clinicians with administrative tasks to ensure smooth day-to-day operations

Facilities Assistant Manager - Tayside Contracts / Aberdeen City Council

(2018-12 - 2025)

Operated within a fast-paced environment requiring strong organisation and time management

• Followed strict procedures and compliance standards to ensure quality and safety
• Supported team operations and maintained accurate task completion under pressure
• Demonstrated reliability, flexibility, and consistent performance in a structured environment

Reception Administrator / Sales Assistant - Specsavers

(2014-01 - 2017-01)

Delivered comprehensive administrative support to a team of 40 staff

• Managed scheduling, appointments, and customer records using internal systems
• Maintained and updated client databases and documentation, ensuring data accuracy
• Supported HR with personnel file management, onboarding records, and documentation
• Coordinated communications between departments and external stakeholders
• Handled high volumes of calls, emails, and enquiries efficiently
• Managed office supplies and inventory tracking

Assistant Manager - Mackies at Taypack

(2009-09 - 2014-01)

Coordinated daily operations for a production team of 80 employees

• Managed staff scheduling, reporting, and performance tracking (KPIs)
• Prepared and maintained daily, weekly, and monthly reports using Excel
• Supported onboarding processes, including training and inductions for new staff
• Administered internal documentation, emails, and management systems
• Acted as a key communication point between teams and management

Sales Assistant - Shuch Ltd

(2006-03 - 2009-11)

Delivered customer service and sales support in a busy retail environment

• Managed transactions, stock, and daily operational procedures

BSc - Financial Accounting - Abertay University (2021)

NC - Business Management & Human Resources - Dundee College (2016)