Exauce Matanda

A motivated and results-driven individual with proven experience operating in high-performance hospitality and customer-facing environments. Having worked across premium hospitality settings through Pret A Manger, KSB Agency placements, and Student Ambassador roles, I have developed strong leadership, communication, and operational capabilities in demanding, fast-paced environments. My experience includes supporting service operations across stadiums, sporting venues, and private events, where I consistently demonstrated professionalism, adaptability, and composure under pressure.

Confident in working collaboratively with management and team members, I have developed a strong ability to coordinate effectively during peak periods, maintain service excellence, and ensure positive customer experiences. As a Student Ambassador, I have further strengthened my confidence in public engagement, relationship building, and professional representation, regularly interacting with students, staff, and visitors while acting as a positive representative of the institution. I am highly dependable, solution-focused, and committed to delivering excellence in every environment I work in.

Kitchen Team Trainer & Barista - Pret A Manger

(2022-04)

• Delivered excellent customer service in a fast-paced, high-volume food and beverage environment
• Prepared barista quality coffee and hot beverage, including espresso-based drinks to company standards while maintaining speed and consistency
• Trained new team members on service procedures, food safety, barista skills, and workplace expectations
• Supported supervisors and managers in maintaining smooth daily operations
• Ensured compliance with food hygiene, health & safety, and cleanliness standards
• Handled cash and card transactions accurately using the till system
• Maintained stock levels by restocking ingredients, packaging, and supplies during service
• Assisted with opening and closing procedures, including cleaning and equipment checks
• Managed busy rush periods while maintaining positive customer interactions
• Worked collaboratively with team members to meet service targets and customer satisfaction goals

Team Member (Kitchen and Bar) - KSB Recruitment Agency

(2021-11 - 2022-03)

• Delivered high-quality customer service in fast-paced, high-volume environments
• Supported both kitchen and bar operations, including food preparation, drink service, and stock handling
• Assisted with event setup and breakdown, ensuring venues were prepared and cleared efficiently
• Managed busy service periods while maintaining professionalism and attention to detail
• Follow food safety, hygiene, and health & safety regulations
• Handled cash and card transactions accurately where required
• Communicated effectively with team members and supervisors to ensure smooth service
• Resolved customer queries and complaints in a calm and professional manner
• Demonstrated flexibility by working evenings, weekends, and staying until closing
• Adapted quickly to different venues, teams, and service styles through agency assignments

Student Ambassador - MetFilm School

(2025-09)

• Represented the university professionally at open days, campus tours, and recruitment events
• Welcomed prospective students and families, providing information about courses, campus life, and facilities
• Delivered campus tours to groups, communicating clearly and confidently to diverse audiences
• Supported event coordination, including setup, registration, and guest assistance
• Answered questions and shared personal experiences to help visitors make informed decisions
• Maintained a positive and professional image while acting as a role model for current students
• Worked collaboratively with staff and other ambassadors to ensure events ran smoothly
• Demonstrated strong time management by balancing ambassador duties with academic commitments
• Assisted with administrative tasks and crowd management during busy events
• Adapted communication style to suit different age groups and backgrounds

Brand Ambassador - Modern Milkman

(2021-07 - 2021-11)

• Represented the brand as a frontline ambassador, driving customer engagement and strengthening brand awareness across local campaigns
• Actively approached and engaged members of the public, delivering persuasive product communication to increase customer acquisition and sign-ups
• Built strong relationships with prospective customers through confident interpersonal communication and tailored recommendations
• Educated consumers on company products, subscription services, and sustainability initiatives, helping convert interest into long-term customers
• Contributed to the successful execution of promotional campaigns, ensuring high standards of professionalism and brand representation
• Demonstrated strong sales awareness by identifying customer needs and effectively communicating value propositions
• Managed high volumes of face-to-face interactions while maintaining excellent customer service and professionalism under pressure
• Worked collaboratively with marketing and ambassador teams to meet campaign objectives and performance targets
• Knowledge of products and services to confidently answer questions and overcome customer objections
• Consistently upheld brand image, professionalism, and customer trust in fast-paced public environments