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Head Barista experienced in candidate screening and interviewing, team training, stakeholder communication, product development and sales analysis. I have recently completed a Multichannel Marketing Apprenticeship in which I have gained experience in content creation within the hospitality sector. I build strong relationships, understand customer needs, and use commercial awareness and creativity to achieve results.

Head Barista / Marketing Assistant at ISS FACILITY SERVICES (2022-01 – Present)

• Support recruitment by screening candidates and conducting interviews in collaboration with the General Manager, assessing candidates against company requirements and team needs.
• Train and develop new and existing team members, providing guidance, conducting regular audits and maintaining consistent service and quality standards.
• Build strong customer relationships by understanding individual preferences, providing personalised recommendations and delivering a consistently high-quality customer experience.
• Analyse customer behaviour and sales performance to identify opportunities for new products, seasonal promotions and improved customer engagement.
• Lead drink development from ingredient sourcing and pricing through to promotion, using seasonal trends and sales data to inform product decisions.
• Create marketing and promotional assets for new products and seasonal offers, collaborating with stakeholders and distributing content through appropriate internal channels.
• Support customer retention and sales growth through product recommendations, promotional activity and a strong understanding of customer needs.
• Work effectively in a fast-paced banking environment while maintaining high standards of service, quality, compliance and operational delivery.
• Conducted customer research and used insights to inform marketing and customer engagement decisions.
• Created promotional materials and visual content to support product launches and seasonal campaigns.
• Contributed to promotional initiatives designed to increase customer loyalty, engagement and repeat purchases.
• Used sales information and customer feedback to support product development and promotional decisions.

Team Leader at GAIL'S (2020-01 – 2022-12)

• Managed day-to-day operations of a busy, fast-paced shop, coordinating the team to maintain high standards of customer service and operational efficiency.
• Led and supported team members to deliver consistent service while working towards and exceeding sales targets.
• Trained team members and supported their development, ensuring company standards and procedures were consistently followed.
• Built positive customer relationships, responded to customer needs and resolved issues professionally.
• Managed stock checks and stock ordering to maintain product availability and support customer satisfaction.
• Conducted and participated in Health & Safety meetings and procedures, ensuring compliance with company requirements.
• Balanced operational priorities, customer service and team management in a high-volume environment.

Barista at SNOWFLAKE GELATO (2018-01 – 2019-12)

• Delivered excellent customer service in a fast-paced, high-volume environment while maintaining speed, accuracy and quality.
• Prepared customer orders efficiently during busy service periods.
• Supported stock control and reported stock requirements to management.
• Always maintained Health & Safety and operational procedures.
• Built positive customer interactions through friendly, professional service.

Multichannel Marketing Apprenticeship in Multichannel Marketing (2024-01 – 2026-12)

Diploma in Tourism & Business – Institute Alberghiero Giovanni Marchitelli (2014-01 – 2018-12)