Fahad Taib
Client Relations and Sales Representative
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About
Customer Service Specialist with 10+ years of experience in BPO environments, handling high-volume inbound and outbound support. Proven expertise in resolving escalations, improving customer experience, and delivering accurate solutions. Skilled in CRM tools, conflict resolution, and maintaining high-quality customer interactions.
Experience
1.
Retentions
Specialist handling telco campaign and responsible for customer relations and upgrade packages.
2.
Escalations
Specialist handling complex escalated calls from customer service and sales.
3.
Business
Development responsible for opening new sales opportunities for the company. Initial contact to decision makers of company.
4.
Client
Relation and sales closer responsibility is to answer clients concern regarding accounting and US taxes, turning inquiry call to sales opportunity.
Education
B.S. in Business Administration – University of the East
Associate in IT – Informatics International College
