Faith Powell

I'm an ambitious customer service professional with over 8 years of experience across hospitality, retail, and entertainment sectors. I'm proficient in problem-solving, teamwork, and communication, effectively managing customer expectations and enhancing their experiences. I'm particularly skilled at fostering positive relationships with customers, which consistently yields high satisfaction rates.

Customer assistant at HobbyCraft (2023-10 – 2025-03)

• Exhibited proficiency in customer service while organising creative workshops
• Established rapport with returning customers, fostering relationships through engaging interactions

Games Host at Courtyard Escapes (2023-04 – 2023-11)

• Facilitated seamless game operations, responding promptly to customer needs and hosting memorable children's parties
• Leveraged teamwork and communication skills to ensure rooms functioned effectively
• Displayed enthusiasm and confidence while briefing groups on game rules

Bar and restaurant staff at The Met Hotel (2019-11 – 2021-11)

• Welcomed guests and addressed enquiries about the restaurant and bar services
• Thrived in a fast-paced environment, adeptly managing customer interactions under pressure
• Forged connections with new patrons while reinforcing loyalty among return guests
• Mentored new staff across various departments, enhancing team performance
• Assisted the reception department during night shifts, conducting fire checks and security walks

Games Host at Tick tock unlock (2016-12 – 2019-12)

• Ensured participants grasped game rules and health and safety protocols while maximising enjoyment
• Crafted engaging health and safety briefings, particularly for younger audiences
• Cultivated a positive atmosphere and proactively addressed customer concerns during gameplay

Waiting staff at Zizzi's (2016-02 – 2016-07)

• Demonstrated effective teamwork skills, prioritising duties efficiently
• Balanced multiple responsibilities across various tasks
• Maintained cleanliness of restaurant and bar equipment post-service

Food and Drink Staff at First Direct Arena (2015-09 – 2015-12)

• Prepared beverages swiftly and effectively for customers
• Trained in the proper techniques for pouring draft beer
• Served food promptly from behind the counter, ensuring customer satisfaction
• Engaged with customers, warmly greeting them and taking orders
• Assisted in closing down bar operations at the end of each shift

Bar Staff at Pryzm (2015-09 – 2015-09)

• Enhanced customer service abilities in a vibrant nightclub atmosphere
• Utilised the till to process orders and ensure accurate financial transactions
• Contributed to end-of-shift procedures by efficiently closing down the bar

Campsite assistant at Reading festival (2015-08 – 2015-08)

• Engaged with festival attendees to ensure their safety and enjoyment throughout the event
• Guided visitors with clear directions across the festival grounds
• Assisted campers in setting up their tents
• Conducted night patrols of camping areas to deter theft and ensure extinguished fires

Customer service desk, On tills, Floor at Primark (2014-02 – 2015-08)

• Addressed customer issues and queries professionally at the service desk
• Maintained a friendly and approachable demeanour while communicating with customers
• Managed stock checks and coordinated with other stores for item reservations
• Ensured neat and orderly presentation of shelves and clothing displays on the sales floor
• Facilitated customers in locating desired products
• Navigated diverse customer interactions confidently and amicably
• Strived for high customer satisfaction during the shopping experience
• Completed manual handling training to ensure the safe movement of heavier items

Filmmaking – Leeds Beckett University (2015-09 – 2019)

BTEC Level 3 National extended diploma in Creative Media level 3 – Dudley College (2013-09 – 2015-07)

GCSES – Ounsdale High School (2008-09 – 2013-06)