Faiza Peters

I am a hardworking, reliable and motivated professional with experience in customer service, administration and call centre supervision. I have strong communication, organisational and problem-solving skills, and I enjoy helping people and ensuring that tasks are completed accurately and efficiently.

I am adaptable, willing to learn new skills and comfortable working independently or as part of a team. I take pride in being professional, dependable and committed to providing excellent service. I am currently looking for an opportunity where I can use my experience, contribute positively to the organisation and continue to grow professionally.

Experienced Call Centre Supervisor with strong customer service and administrative experience.

Supervised and supported staff to maintain high service standards and achieve performance targets.

Handled customer queries, complaints, and problem-solving professionally.

Managed administrative tasks, data capturing, emails, WhatsApp communication, and Microsoft Word.

Developed strong communication, organisation, time-management, and customer-service skills.

Currently seeking an opportunity to apply my experience and contribute positively to a professional team.

Grade 12 (Matric) – National Senior Certificate

Call Centre / Customer Service Experience

Administrative Experience – practical workplace experience

Microsoft Word, Email and WhatsApp – practical computer/communication skills

Data Capturing and Typing – practical experience