Faruza Yahaya

Fast learner and team-playing individual, with a desire for career development and growth in various capacities of corporate endeavors.

Sales Representative - Fay's Supply

(2018-02)

• Manage the company's social media pages
• Serve as customer care representative
• Market and distribute products
• Provide after-sale services

Sales/Marketing Executive - EPP BOOKS SERVICES

(2019-08)

Epp books has been the leading books and educational supply in the country. As part of the marketing rep my duties are:

• Provide input around potential products and identify products that should be optimized through marketing
• Organizing exhibition for school on behave of the company
• Marketing new books to local and international school (Cambridge)
• Writing report on daily basis, weekly and monthly
• Building and managing long -term relationship with key industry in order to obtain information about trends in the book industry

Call Center Agent - Airteltigo

(2018-02)

• Manage large amounts of inbound calls in a timely manner
• Follow communicate "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions or alternatives
• Always seizing opportunities to sell products when need arises
• Build sustainable relationships and engage customers by taking the extra mile
• Keep tags of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Sales Representative and Supervisor (Fero Mobile) - Midcom Group

(2016-07 - 2018-02)

As part of the pioneering team to work with the newly branded mobile phone in Ghana, I;

• Worked with supervisors on price negotiation
• Distributed phones to selected outlets across Ghana
• Helped the company to build a strong market share for the newly introduced phone in Accra
• Promoted Fero mobile phone in designated phone shops
• Served as a Customer Care Representative in the shop and other phone outlets

Loan Officer/Sales Executive - Dalex Finance and Leasing Company Limited

(2016-01 - 2016-05)

• Solicited new clients across the region
• Ensured clients were satisfied with their offers
• Served as the special advisor to my clients

Personal Assistant (ATTACHE) - BENAB OIL CO. LTD.

(2015-08 - 2016-01)

• Received and distributed commutations from the office to employees
• Assisted in prospecting for clients to trade under the sponsorship
• Ensured all clients receive their daily lifting
• Maintained a daily activity and appointment dairy so as to remind the executive of meeting

Sales Executive; National Service - Trade works Company Limited (Appliance Masters)

(2014-09 - 2015-08)

• Supervised daily sales at the retail shop
• Established new businesses and liaising with clients
• Ensured timely delivery of products to customers; and their satisfaction
• Kept record of all transactions

Retail Shop Assistant - Trade works Company Limited (Appliance Masters)

(2014-09 - 2015-08)

• Assessed customers' needs and provided assistance and information on our product features
• Ensured high level of customer's satisfaction through excellent sales services

Marketing Staff (Industrial attachment) - Afro-Arab Microfinance Ghana Limited

(2013)

• Mobilized depositors' funds
• Sold various loan products
• Created awareness of liability management to subscribed traders

Marketing Assistant - BUSY INTERNET

(2011)

• Responsible for data entry on customer feedback and service
• Assisted in solving clients' problems at the client service department
• Conducted field surveys on publicity

Supervisor - SAKINA'S KITCHEN

(2004 - 2013)

• Served as the cashier and sales manager
• Supervised cooking and kitchen staff

HND - Marketing - Koforidua Polytechnic (2011 - 2014)

WASSCE - West Africa Senior School Certificate - Universal Girls Senior High School (2007 - 2011)